Administration Officer - Customer Care Team

Job Description

Join a Purpose-Driven Organisation That Changes Lives! At The Y Canberra Region, we don’t just provide services—we create opportunities. Our mission is to empower children, young people, and communities across Australia, fostering a world where everyone can thrive in body, mind, and spirit. With an extensive service profile spanning early education, outside school hours care, youth leadership, health and wellbeing, student accommodation, and inclusion programs, we’re committed to making a lasting impact in our communities. Your Next Opportunity – Make a Difference Every Day! We are on the lookout for a proactive and organised Administration Officer to join our Customer Care Team. This part-time role (6 hours per day, Monday to Friday) offers the potential to transition into a full-time position for the right person. As a key player in our team, you’ll provide essential administrative and accounts support, ensuring the smooth operation of our Early Learning Centre's (ELCs) and other vital services. What You’ll Be Doing Be the friendly first point of contact for customer enquiries via phone and email. Provide critical administrative support to the Office Manager and confidently step in during their absence. Manage Direct Debit payments, resolve payment failures, and maintain up-to-date account details. Work collaboratively with the Customer Care Team and OSHC Bookings Officer, supporting day-to-day operations. What We’re Looking For Outstanding communication skills – you’re approachable, professional, and always ready to assist. Exceptional organisation and time management – you can juggle multiple tasks with ease. The ability to stay calm under pressure and prioritise effectively in a fast-paced environment. Why Join The Y? Extra time off! Enjoy additional annual leave over the December shutdown period. Free parking – no more stressing over finding a spot! Professional development – we invest in your growth. Wellbeing support – Employee Assistance Program for you and your immediate family. Exclusive Y Employee Benefits – discounts on all Y Canberra Region services (including childcare and OSHC!). A welcoming and supportive team that values your contribution. Free annual flu shots – because your health matters! Paid onboarding and upskill learning to set you up for success. Safeguarding Commitment At The Y, we are dedicated to ensuring that all children and young people feel safe and supported. We conduct thorough screening (including police checks) to ensure the right people are in the right roles. Please Note: As part of the recruitment process, candidates must be eligible to work in Australia and complete pre-employment checks, including a police check, international police check, and a minimum of two reference checks. Applications close at 11:59 pm on Sunday, March 9th, 2025, unless a suitable candidate is found earlier. Only shortlisted candidates will be contacted. If you’re ready to make a difference, APPLY NOW! #J-18808-Ljbffr