Admission Officer

Job Description

Use your relationship building skills to support our customer journey from an initial enquiry to becoming a Ryman resident! Support potential residents and their families Take your career to new heights with tailored professional development Join a company that values kindness, care and excellence About the role Ryman Healthcare's beautiful John Flynn Village Retirement Village in Burwood East, Melbourne, Victoria has an exciting opportunity for a personable and knowledgeable Aged Care Admissions Officer to join our growing team. This varied role requires extensive experience in Aged Care as you will support potential residents and their families to ensure they are well informed and have a clear understanding regarding financial requirements for Aged Care. You will also support with the completion of financial paperwork, offering ongoing support and resolution to any financial queries and maintaining positive relationships with all residents, relatives, staff and visitors to the village. This is a part-time position working Monday to Friday 0900 - 1600. About you To be successful in our dynamic and fast-paced environment you will: Have previous proven experience in Aged Care financials. You'll have to be a whiz at breaking down aged care jargon. We are talking about RADs/DAPs etc! Exceptional organisational skills and the ability to juggle conflicting priorities Strong empathy with elderly and their families Outstanding communication and interpersonal skills Accurate documentation skills with high attention to detail Confident computer skills with concise documentation Drive and passion to deliver first-class support to residents About Ryman Welcome to Ryman! We're a growing and agile organisation with a culture based on kindness and excellence. We're one of New Zealand and Victoria's fastest growing employers, with career options across a range of different sectors - from construction and nursing, to sales, village, design, technology and office roles. We take pride in the fact that our people are naturally empathetic and caring. In fact, we believe that's essential to the way we work! We think our people are one of a kind. Work in a facility that operates more like a family business. We are well-resourced and have great care ratios Fun, friendly and supportive team environment Monthly employee recognition Receive a complementary designer uniform Opportunities for professional development and career progression Receive a Ryman Team Benefits card with discounts from 45+ well-known brands At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions. If you're our KIND of person we'd love to hear from you! Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. #J-18808-Ljbffr