Aftersales Operations Specialist

Job Description

Location: Zetland (Hybrid) Please note that due to the max term nature of this role, successful applicants will be engaged via a Volkswagen Group Australia (VGA) approved agency partner and not via VGA directly. Otherwise, you will be working onsite/hybrid at VGA as per typical working arrangements. About our Company Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen. About your new Role The Aftersales Operations Specialist supports the Aftersales team to ensure our group brands, dealers, and customers receive the highest level of information and programs that help to maximise the performance of the dealer network. As part of the role, you will work with group departments and field force on a daily basis to gain market information that will help support programs to improve dealer and customer satisfaction. The role reports to Planning & Pricing Manager of Group Aftersales, and is responsible for maintaining reports, as well as monitoring the various group service programs including network capacity topics. Your main responsibilities will include: Liaise with dealer network to ensure system/program setup (logins etc.) Assist with dealer inbox queries and prioritisation of tasks from dealer enquiries and responses Source relevant dealer, customer, and market data in conjunction with Aftersales field force Achieve reporting KPI’s within reporting timeline and produce ad-hoc reports & in-depth insights as required by the business, ensuring data accuracy and communication is provided and identify areas for improvement Prepare business forecasts on a regular basis & assist in planning round & business reviews and simulations Support & maintain dealer target methodology & results and review and support dealer bonus process Utilise & develop BI tools & applications such as Qlik, Excel, PowerPoint etc. to improve efficiencies and data accuracy Assist dealer network to achieve performance objectives and identify opportunities to prepare dealer network for car parc growth and customer retention Identify areas for improvement for individual dealers or the broader network as required Support Loyalty programs – including Careplans by providing insights and finance reconciliation Report on Dealer Service Loan car Positions regularly and provide insights on dealer utilisation and best practice About you To succeed in this role, you will need to possess the following: Bachelor’s degree in business administration, engineering, automotive technology, or a related field desirable Knowledge of dealership or a business environment Good advisory, negotiation, communication, and relationship-building skills Practical problem-solving skills with an operational focus High attention to detail and time management skills Strong IT systems knowledge, Excel, Word, PowerPoint Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions and reporting, with a focus towards service operational data Our Benefits, Rewards and Recognition include: A culture of continuous learning, growth, and development. You will receive access to LinkedIn Learning and personal development opportunities which is why over 40% of our vacancies are filled by internal candidates! Flexible working arrangements with our hybrid work model balance office and home for ways of working Additional leave including VGA Day paid leave day and birthday leave Discounts on Audi, Cupra, Skoda, and Volkswagen car purchases Free entry to Dubbo and Taronga Zoo for you and your family Work in an award-winning state-of-the-art newly refurbished building recognised by Master Builders Association Australia – our offices include onsite parking and a convenient location with close proximity to a train station Why Volkswagen Group Australia (VGA)? Working at VGA provides opportunities for growth, personal development, and career opportunities; we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation. If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW! Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience, and backgrounds. To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia. Successful applicants will be required to complete background checks through our external provider as a condition of employment. If we can provide support with access requirements throughout the recruitment process or answer any role-specific enquiries please reach out to the dedicated Talent Acquisition Business Partner Shonagh Dimmick through email at #J-18808-Ljbffr