Aged Care Support Specialist

Job Description

Add expected salary to your profile for insights Your Side Australia is a leading provider of support services for older people, vulnerable seniors, and carers throughout Sydney. For 30 years we've kept our commitment to give people greater choice and to enhance their independence and wellbeing. Your Side provides personalised care management to arrange the services, aids and support that allows older people and their families to get on with living a good life. Our consultants help clients navigate the complexities of the Aged Care system and ensure they get the most from their funding with the right, quality-checked support services. Your Side is a not-for-profit aged care provider - all income surplus is invested back into the organisation and services we provide. We continuously strive to improve our model: with clients’ needs at the centre, supporting people through key life changes, and building integrated pathways with the wider health and community services system. Our vision is that every life can be a good one. Your Side provides a supportive, flexible workplace and fun is our middle name. All our team members are passionate about care in the community and supporting older Australians and vulnerable people to live their best lives. Our values ensure we provide quality services that put people first, and that includes our people. As one of us, you must love food, fun, dressing up and pets – including ducks. Well, it’s not essential that you love those things, but it will help. Your role There are two Aged Care Support Specialist roles within the Marketing & Growth team for Your Side. They do outreach in the community to help inform, support and assist senior Australians in applying for aged care, and make referrals to community support. They make client evaluations to assess their support needs and advocate for older individuals to get the appropriate solutions for their needs, as they guide them through the pipeline. They build trusted relationships, get to know each client’s challenges and goals, and conduct Home Visits to co-design a tailored Support Plan and sign them up to Your Side. They work closely with the HCP Care Consultant team to brief them on each client’s needs and personality and maintain contact to check on their progress after their care is established. They will work with a range of internal and external stakeholders to learn, inform and seek out opportunities to generate leads for clients. They have strong interpersonal skills, a love of conversation and high empathy levels, to establish rapport and influence decision-making. They will align to our values of respecting and safeguarding every client’s safety, dignity and interests, so they can live a good life. Your “why” There are many reasons Your Side is a great place to work. We have relaxed and flexible conditions that include working from home, dressing for the work you do, and welcoming (well-behaved) pets in the office. But the most important reason people want to work for Your Side is because everything we do is centred around care and support. We are true non-profit with the sole purpose of helping people in need. Aged care experience or interest Assessment and case management skills Social work, health or medical industry experience or training Up-to-date knowledge of DOHAC, DSS and other relevant departments. This role will be a Subject Matter Expert on the new Support At Home program and other current aged care services (CHSP and HCP) High level dispute resolution skills able to identify customers barriers to service, address issues and offer resolution or constructive solutions to satisfy customer needs Knowledge of principles for effective public participation, stakeholder relations and community engagement. Persuasive communication skills and experience doing presentations, promotions, networking and negotiation Attention to detail, record keeping and CRM management Candidates must have a valid NSW driver’s licence and vehicle and permission to work in Australia. Your profile While experience and technical skills are important, at Your Side we value the whole person and appreciate the characteristics that make our team successful are: Strong communication and relationship building skills A positive outlook and good energy Sound judgement skills and commitment to ethical decision making A good sense of humour and fun Creative problem-solving skills Autonomous and self-motivated but supportive and team-player D&I Statement Your Side is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We know our team and our organisation is stronger with a diversity of backgrounds and experience, including lived experience of the issues we work on. We strongly encourage people from underrepresented groups to apply, including Aboriginal and Torres Strait Islander peoples, CALD and LGBTQIA+ communities, and people living with a disability. Applicants are welcome to access the Your Side Reflect Reconciliation Action Plan 2021-2022. Acknowledgement Of Country Your Side acknowledges the Traditional custodians of this land, the Aboriginal and Torres Strait Islander people, and wherever we meet, we pay our respects to elders, past and present. Your application: Please submit your CV and Cover Letter addressing how your skills and experience meet selection criteria. We are interviewing candidates immediately as they apply. If you are interested, please submit your application today! Please note, while this is a hybrid role, candidates must be able to attend the offices in Chatswood, Sydney as required. We are handling the hiring process internally, so we request that recruitment agencies please refrain from reaching out to us. Your application will include the following questions: How many years' experience do you have as a Support Specialist? Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? Do you have a current Australian driver's licence? How many years' experience do you have as a Community Support Worker Aged Care? #J-18808-Ljbffr