Application Support Consultant

Job Description

Add expected salary to your profile for insights About Us MaxSoft Group is Australia’s leading provider of software solutions for the body corporate and strata management industry and a major supplier of payment services to businesses. With a reputation for innovation and excellence, we offer an engaging and supportive work environment where every day presents new opportunities and challenges. As the trusted partner of industry professionals, we pride ourselves on delivering exceptional products and service. Our team recently earned certification as a Great Place to Work, with 96% of employees saying it’s a fantastic place to work. We operate a remote-first work policy, giving you the flexibility to work from home full-time. For those local to the Gold Coast, our Varsity Lakes office is available for hot desking. About the Role This is an Application Support role, focusing on helping clients use our accounting and management software effectively. Application Support focuses on assisting clients with software functionality, resolving operational queries, and ensuring their day-to-day processes run smoothly. Unlike traditional IT support, this role does not involve hardware support or troubleshooting network issues. Instead, it emphasizes supporting accounting and management software applications, as well as addressing other strata management software-related tasks that our clients require assistance with. Key Responsibilities Respond to and log incoming support requests via phone and email. Troubleshoot and resolve software-related queries, including accounting tasks. Assist clients with operational processes, such as transferring digital records and balancing accounts. Build and maintain strong, professional client relationships. Ensure client issues are documented and resolved efficiently. What We’re Looking For We are seeking a customer-focused individual who has a strong understanding of accounting and a passion for solving problems. To be successful in this role, you will have: A solid understanding of accounting practices, supported by either bookkeeping experience or a degree in accounting. Experience in Application Support (minimum two years preferred). Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows operating systems. Strong problem-solving skills and a proactive, patient, and approachable manner. Excellent communication and interpersonal skills. The ability to manage workloads, prioritise tasks, and document solutions effectively. A willingness to learn and share knowledge in a team-oriented environment. Strata industry knowledge is an advantage but not essential. Why Join Us? At MaxSoft Group, we value our people as much as our products. We foster a collaborative and innovative culture where your contributions make a real difference. What you can expect: A remote-first work environment that supports work-life balance. Opportunities to work on diverse and challenging tasks. A supportive team environment with access to experienced professionals. The chance to be part of an industry leader in software and services. Eligibility and Additional Information Applicants must be Australian Citizens or Permanent Residents living in Australia. Successful candidates must complete background checks to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act. These may include identity, reference, criminal background, academic qualification, and bankruptcy checks. How to Apply Submit your resume and a cover letter via SEEK, detailing your experience and how your skills align with this role. Highlight your accounting knowledge and any relevant application support experience. If you’re passionate about helping clients succeed and thrive in a fast-paced, innovative environment, we’d love to hear from you. Join MaxSoft Group and be part of a high-performing team shaping the future of body corporate and strata management. Apply now to join our team and be part of the exciting future of MaxSoft Pty Ltd . #J-18808-Ljbffr