Application Support Coordinator

Job Description

Join us as a Technical Application Support Analyst to troubleshoot, resolve issues, and ensure a seamless user experience! 06th February, 2025 About DBG Health & Axe Health Services: DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Axe Health Services is a leading provider of comprehensive end-to-end solutions tailored to meet the needs of pharmaceutical partners. About the Role: As a Technical Application Support Analyst, you will troubleshoot system, integration, and application issues, ensuring a seamless user experience. Combining technical expertise with strong customer service skills, you’ll diagnose and resolve customer-reported problems while supporting system operations to maintain high customer satisfaction. Role & Responsibilities: Communicate clearly and empathetically with customers to keep them informed of progress and solutions. Data management of our CRM and other applications. Develop and maintain troubleshooting guides, FAQs, and customer support documentation. Share knowledge with internal teams to improve support processes and technical understanding. Work closely with internal teams (e.g., developers, analysts) to resolve complex customer issues. Escalate critical problems to the appropriate teams while maintaining ownership of customer communication until resolution. Skills & Experience: Bachelor’s degree in Business, IT, Health or a related field. Experience using CRM systems (Salesforce and/or Dynamics preferred). Excellent analytical, problem-solving, and critical thinking skills. Strong attention to detail and organisational skills. A positive attitude and an eagerness to learn about our industry and processes. Exceptional written and verbal communication skills, with the ability to convey technical concepts effectively. Tech-savvy with a strong ability to quickly learn, navigate, and troubleshoot various computer systems and software applications. Experience in customer training and onboarding desirable. Customer service experience desirable. Benefits & Perks: At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. Competitive salary package and STIP program. Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own, and many more. 12 weeks paid parental leave. We are a values-driven business fostering a supportive and friendly team culture. Enjoy the ability to work autonomously, empowering you to drive your own success. Convenient head office location close to public transport, cafes, and restaurants. Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, and Axe Health Services. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability, or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in. #J-18808-Ljbffr