Application Support Engineer (level 2 support)

Job Description

The Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers. Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities. Life @ AP+: We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it. The Role: As the Application Support Analyst, you will provide comprehensive application and technical support of AP+’s tokenisation projects in a 12 month max term contract role. This role involves collaboration with the internal testing and project teams and performing support activities with vendors and customers. This role requires flexible work hours outside of standard business hours (between 12pm-9pm AEDT/AEST) to liaise with testers, customers and vendors based offshore.Proposed Role Responsibilities: Supporting project work including non-functional testing, configuration activities, documentation review, implementation support outside of standard business hours. Undertaking the day-to-day project support activities and completing tasks within agreed service levels and in accordance with the documented procedures. Identifying and troubleshooting issues to facilitate the seamless testing of application upgrades. Providing support in application deployment and performing health checks and testing where required. Developing and maintaining a knowledge management database on each application release and configurations performed for a smooth handover to the production support team. Maintaining the health of the supported applications through regular proactive monitoring and remediating any issues that impact application availability and performance. Collaborating with internal and external support teams to ensure smooth functioning of the applications and resolution of issues. Driving continual improvement through improving task workflows, application processes and working towards automation. Proposed Position Requirements: Minimum 3 years in an application support role or equivalent. Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java. Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace. Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols. Exposure to automation tools e.g. Jenkins. Non-functional testing experience including documentation of implementation plans and results. Knowledge of payments processing environments – Connex switch, payment gateway, tokenisation, EMV 3DS. Strong technical awareness and understanding of the mobile payments domain. Understanding of AS2805 format messaging would be beneficial. What happens next: At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal. If you’re ready to be a game changer, please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks.We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to . We also encourage you to let us know your pronouns at any point during the recruitment process. AP+ are not partnering with Recruitment agencies for this role. #J-18808-Ljbffr