Senior Application Support Engineer

Job Description

Business Function: Information Technology Parent Business Function: Digital, IT & Analytics Time Type: Full time Worker Sub-Type: Permanent Entity: VII PTY LIMITED Company Description About Us Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description Challenge yourself to drive positive outcomes in the Application Support Engineering team Partner with the business to provide effective planning, analysis and advice Full time permanent position based at our head office in Collingwood As Vii’s Senior Application Support Engineer , you will work for some of Australia’s top retail brands. You will provide technical support to Vii Clients and Account Managers to increase client program value within the Vii business. You’ll investigate and resolve customer inquiries, reporting requests, and scheduled tasks. You will have the opportunity to work on website development and undertake testing of the Vii system to ensure all existing and new functionality is correct prior to a production release. This is an operational role which responds to user inquiries, assesses problems and issues, and leads the resolution. Empowered to troubleshoot and skilled with basic technical skills to address issues. To be successful in this role you will have: 8 years of general IT experience with a focus on application support or software development Tertiary qualification in Information Technology, Computer Engineering discipline Demonstrated capability in the following: Investigation of possible bugs or anomalies in data/system behaviour, Website maintenance and design, and participation in the code review and quality assurance process Exposure in developing, maintaining, and executing test cases Strong lateral thinking and problem-solving skills Excellent analytical skills to collate, interpret, prepare, and present useful information to a varied audience Ability to work under pressure and achieve deadlines Highly articulate in both written and verbal communication skills Ability to context switch, multitask, and manage multiple priorities Strong sense of teamwork and experience in working within a team to achieve common objectives Exhibit high energy levels and strong personal drive in a changing environment In this role, you will: Provide Production Support including: Bug fixes Development of stored procedures Investigation of possible bugs or anomalies in data/system behaviour Website maintenance and design Document root cause and fix Maintain knowledgebase and ensure it is up to date Provide timely updates on issues and adhere to SLA Participate in the code review and quality assurance process Build strong working relationships with key stakeholders by providing expert technical support and guidance Work closely with business and technical teams to troubleshoot IT incidents and problems Understand CI/CD Participate in after-hours technical support Responsible for designing, coding, testing, and maintaining the associated services using frameworks such as SQL, CSS, HTML, C#.NET, ASP.NET Understand distributed computing and complex multi-tier applications Understanding of HTTP and Web service API Practice sustainable incident response and blameless post-mortems Drive own professional development to ensure currency of knowledge in relevant areas of expertise Ensure PI and other sensitive data remains consistent with our privacy policy and relevant legislation Why Qantas? If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in many different directions; the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. We’ll give you access to thousands of rewards: Through our partnerships, we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure, and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. We’ll support your wellbeing: Whether it's learning to better support your own and others’ mental health, our interactive wellbeing app, or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story – get in touch today! Applications Close: 11:59pm Monday 27 January 2025 #J-18808-Ljbffr