Application Support Engineer Eai

Job Description

Job Title: Application Support Engineer – Baseline Clearance Required or Australian Citizens Location: Melbourne - 3 days a week on site Contract Length: 12 Months Primary Technology: Enterprise Application Integration (EAI) Job Description: We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client’s Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required. As an Application Support Engineer, you will: Act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. Perform independently and become a Subject Matter Expert (SME). Actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems. Be an expert in Integration / API based Prod Support, IBM MQ, and IBM App Connect Enterprise software, IBM WBI Message Broker Technologies, On-premises and Cloud Hosting, Capacity Management, and Monitoring. Mentor junior resources, coach, and train as required. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended. Key Responsibilities: Collaborate with cross-functional teams to troubleshoot and resolve application issues. Perform root cause analysis and implement corrective actions. Develop and maintain technical documentation. Conduct thorough analysis of system performance and recommend enhancements. Participate in on-call rotation to provide 24/7 support. Identify opportunities for process improvement and automation. Monitor the performance of all applications, Infrastructure, and their associated Data Services (i.e., components) utilizing available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services. Serve as subject matter advisor for supported applications for the team. Adhere to the client’s IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable. Perform continuous improvement activities. Release and Deployment Management. Stay updated with industry trends and emerging technologies to optimize application support. Provide training and guidance to junior team members to enhance their skills. Develop innovative strategies to improve application remediation processes. Must Have: Integration / API based Prod Support. IBM MQ and IBM App Connect Enterprise software. IBM WBI Message Broker. Configuration management. Working knowledge of integration technologies and data extraction mechanisms like MQ, REST, API-based integration, etc., but not limited to. Understanding of AWS and/or Azure cloud platforms. Understanding of application monitoring tools and technologies. Ability to quickly develop prototypes and proof of concepts. Must be an Australian Citizen, and a security clearance is desirable. If you're based in Melbourne and this sounds like you, please apply today! #J-18808-Ljbffr