Application Support Engineer - Perpetual Digital

Job Description

Add expected salary to your profile for insights More Time Off for What Matters: Enjoy up to 6 weeks of leave Flexible Work Environment: Work where we work best - whether in the office or from home Join Perpetual Corporate Trusts Innovation Company & one of Australia's leading Institutional Fiduciary and Digital Solutions providers Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust. Following the completion of a comprehensive Strategic Review in May 2024, it was announced that Perpetual Limited will become a standalone Asset Management business and has entered into an agreement with an affiliate of Kohlberg Kravis Roberts (KKR) who will acquire the Corporate Trust and Wealth Management businesses. The role will be joining the Perpetual Digital Client Service team which is responsible for providing operational and technical support across a mix of legacy and cloud technologies supporting the banking and finance industry. We are seeking a skilled and motivated Application Support Engineer with a strong focus on data to join our dynamic Digital Client Service team. In this role, you will be responsible for providing technical support and maintenance for our data-centric applications, ensuring their optimal performance and reliability. Perpetual Digital, Perpetual Corporate Trust's innovation company, was founded just six years ago, with a bold strategic vision to take forward the history of Perpetual's 138-year-old, trusted brand into the next phase of evolution. This meant leveraging PCT's unparalleled experience and expertise as a trustee, custodian and data services company and transforming that capability into a leading Digital SaaS platform business. About the Role Join our dynamic team at Perpetual Digital! As an Application Support Engineer, you will: Technical Support: Provide timely and effective support for incidents and requests raised by clients, ensuring minimal downtime and high satisfaction. Troubleshooting: Diagnose and troubleshoot application issues, working closely with Engineering teams to implement fixes and improvements. Monitoring: Monitor application performance and data flows, using tools to detect and address anomalies. Adherence to SLAs: Ensure all support activities comply with strict client Service Level Agreements (SLAs), maintaining high standards of service delivery. Documentation: Maintain comprehensive documentation of support processes, configurations, and troubleshooting steps. Collaboration: Work collaboratively with cross-functional teams, including engineers, consultants, and end-users, to ensure timely resolution of issues or fulfilment of requests. Continuous Improvement: Identify opportunities for process improvements and contribute to the enhancement of support practices. Compliance: Ensure all activities adhere to internal and external policies, regulations, and standards. About you We're looking for someone with: Bachelor's degree in computer science, Information Technology, or a related field Proven experience in application support, with a focus on data-centric applications Proficiency in MS SQL, database management, and data integration tools Proficiency in Power BI or similar reporting tool for data visualization and reporting Familiarity with Angular front-end development Familiarity with ETL and Data warehousing concepts Experience using ITSM tools, particularly ServiceNow or JIRA Familiarity with observability tools such as Dynatrace Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users Ability to work effectively in a team environment and collaborate with various stakeholders High level of attention to detail and accuracy in managing data and application configurations. How we work Our unique culture is underpinned by our three organisational behaviours: Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients; the way we approach decision-making to the questions we ask and the problems we solve. Employee benefits Work from anywhere in Australia for up to one month each year. An annual allowance to empower you to prioritise your personal wellbeing. Access to LinkedIn learning, study support and commitment to supporting professional development. Diversity and inclusion WGEA Employer of Choice for gender equality since 2018. Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy. A growing number of employee-led networks who work to raise awareness and drive continued change. We support over 50 First Nations Communities, helping to secure the communities future. We encourage applications from Aboriginal and Torres Strait Islander People. We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive. #J-18808-Ljbffr