Applications Support Officer

Job Description

Job Description Applications Support Officer Reference number: 10546 Closing date: 5:00pm, 24 February 2025 Full-Time Permanent Position. Salary of $82,635.66 per annum plus 11.5% superannuation, commensurate with skills and experience. Band 5. The Opportunity We are seeking a motivated Applications Support Officer to join the Information Technology & Transformation team at Moonee Valley City Council. This role is essential in ensuring the effective maintenance and support of our core business applications and platforms, providing reliable access for both staff and the community. The successful candidate will contribute to maintaining smooth operational workflows, supporting system improvements, and proactively resolving technical issues. Key Responsibilities Troubleshoot and resolve technical issues with core applications, collaborating with internal teams and external providers. Provide pro-active support to users and/or IT support staff when system failures occur, or when deemed necessary. Provide specialist advice with the freedom to act subject to regulations, policies and supervision by the Head of Enterprise Architecture and Platforms. Participate in the development and implementation of administrative procedures and processes to enhance operational workflows. Install, configure, and maintain business applications, ensuring timely execution of upgrade and patching tasks. Actively contribute ideas for process improvements, and work to implement and test new solutions to enhance service delivery. Respond to situations where standard procedures have failed to isolate or correct system/software failures using customer-centric interpersonal skills and technical product knowledge. Skills & Experience The ideal candidate will have solid experience with business applications troubleshooting techniques. You should be comfortable administering Windows Server environments with some exposure to SQL Server, scripting, and IIS. Fully understand the ITSM processes like incident and change management. Cloud Computing and managed technology services (IaaS, PaaS, SaaS) are also important. Strong communication skills are key, with the ability to liaise with a range of stakeholders, troubleshoot issues effectively, and contribute to ongoing improvements. Tertiary qualification in an IT related field or relevant industry experience and experience with local government applications such as Pathway, Confirm, Oracle Fusion Cloud, and Chris21 would be advantageous. Next Steps Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered. For further information, please view the Position Description or contact Trung Tran, Head of Enterprise Architect and Platforms at (03) 9243 1530 to seek further insights into the role. In line with Council Policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status. Seniority level Entry level Employment type Full-time Job function Other Industries Government Administration #J-18808-Ljbffr