May 2024 Customer Service Reception Essentials
The Customer Service Reception Essentials course has an average rating of 5.0 out of 5 stars! Do you have employees who greet... more info
April 2024 Customer Service Reception Essentials
Salary:
30.00 - 60.00
Posted:
02-03-2025
Category:
Customer Service
Melbourne,
Job Description
The April 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course aimed at providing employees in reception/admin/office roles, such as those in healthcare and small businesses, with core customer service skills that will leave a positive impression on customers. This course is ideal for new employees and serves as a refresher for existing employees who have learned on the job but have not received formal training in customer service. During this engaging 3-hour session, employees will learn the most critical and impactful behaviors needed to drive successful customer service outcomes while showcasing their personality and communicating with energy, empathy, and simplicity. Participants will master the start and finish of customer service interactions, check and identify customer needs, deliver personalized outcomes, and ensure resolution and comfort. They will also practice a simple yet powerful two-step method for dealing with difficult customers and situations. Course Details This course includes: 1 x 3-hour training session to fast-track learning and minimize business disruption. Training for face-to-face, phone, and email interactions. Public and private training options available. Delivered live online by Australia’s top Customer Service trainer, Simon Blair. Who Should Attend? This course is suitable for any employee who interacts with customers, whether face-to-face, by phone, or email. Typical roles include: Veterinary Receptionists Healthcare Receptionists Office/administration employees Personal Assistants Warehouse/logistics employees Testimonials Participants have praised the course for its engaging content and practical application, stating it provides valuable insights into customer service interactions. Course Pricing The April 2024 Customer Service Reception Essentials course is priced at $268 per person ex GST for 3 hours of live, facilitated learning. For group bookings of three or more, a 15% discount applies. ACXPA members save 25% on all CX Skills courses. For more information or to book, please contact us. #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 02-03-2025
Category: Customer Service
Melbourne,
Related Jobs
December 2024 Customer Service Reception Essentials
The December 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course that... more info
June 2024 Customer Service Reception Essentials
The Customer Service Reception Essentials course has an average rating of 5.0 out of 5 stars! June 2024 Customer Service... more info
