May 2024 Customer Service Reception Essentials

Job Description

The Customer Service Reception Essentials course has an average rating of 5.0 out of 5 stars! Do you have employees who greet customers in person or over the phone that you’d like to add some customer service polish to? The May 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course to provide employees working in reception/admin/office roles such as healthcare, small businesses, etc., that handle customers in person and/or over the phone with core customer service fundamental skills that will leave a positive impression with your customers. This course is great for new employees and also serves as a great ‘refresher’ course for existing employees who need to polish their skills. While this short customer service course is only three hours, it leverages insights gained from measuring and observing thousands of customer service interactions over 30 years of training, coaching, and assessment. The course will teach your employees the most critical and impactful behaviors needed to drive successful customer service outcomes, enabling them to showcase their personality and communicate with energy, empathy, and simplicity. In particular, your staff will learn how to master the start and finish of any customer service interaction, check and identify customer needs, deliver personalized outcomes, and check resolution and comfort. They will also learn and practice a simple but powerful two-step method for dealing with more difficult customers and situations they may encounter. Suitable for any reception, administration, or front-of-house role that interacts with customers. 1 x 3-hour training session to fast-track learning and minimize business disruption. Learn premium customer service skills & methodologies that can be applied across any industry. Includes customer service skills training for face-to-face, phone, and email interactions. Public and private training options available. Delivered live & online by Australia’s top Customer Service trainer, Simon Blair! Built specifically for online/virtual training! The course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by interactive and engaging development methods. At just 3 hours long, your employees will have the capacity to focus on our session whilst still having time to take on additional learning or jump straight back into work and put their new skills to immediate use! Who should do this course? The customer service skills we teach are applicable to all industries and are suitable for any employee who interacts with customers as part of their role, whether in a face-to-face environment, by phone, or by email. Typical roles suitable for the course include: Veterinary Receptionists. Healthcare Receptionists (physiotherapists, Chiropractors, Myotherapists, Dieticians, etc.). Office/administration employees that serve customers. Personal Assistants. Warehouse/logistics employees that handle customer walk-ins. Over a 3-hour online training session, the course will teach your staff the critical communication skills for dealing with customers that the most successful reception staff use to deliver superior customer experiences and efficient service outcomes. Centred on body language, empathy, action, and energy, participants will learn how to be more confident, efficient, and effective with every customer interaction they have. Course Details: The May 2024 Customer Service Reception Essentials public course will be delivered virtually via Zoom at the following date and time: Time: 10:00 to 13:00 AEST (Melbourne, Australia) This course can also be delivered privately! The course is just $268 per person ex GST for 3 hours of live, facilitated learning with Australia’s leading Customer Service trainer, Simon Blair. Payment can be made instantly using a credit card, or you can request an invoice on the checkout page (the invoice must be paid in full before the training commences). Save 15% when booking for three or more staff in the same transaction. ACXPA Members save 25% off all CX Skills courses for 12 months. Want to train your whole team or clinic? We offer volume discounts for training large teams. Do you have questions about this course? Want to train all of your employees or discuss a customized training program? Want to Save 25% off ALL CX Skills Courses? Members of the Australian Customer Experience Professionals Association (ACXPA) save a massive 25% off ALL CX Skills courses for a full 12 months! With annual memberships starting from just $35 per employee, it can be a great way to save money immediately on your training. #J-18808-Ljbffr