Assistant / Duty Manager | The Willow Hotel | Redcape Hospitality

Job Description

Assistant / Duty Manager | The Willow Hotel | Redcape Hospitality Redcape Hospitality has recently acquired The Willow Hotel in Moorooka and is now seeking experienced, passionate, committed hospitality professionals to join our growing Leadership Team as one of our Assistant/Duty Managers. Working as part of the Venue Leadership Team to successfully run the Hotel's operations in a hands-on role that includes FOH and BOH duties. At Redcape, we’re devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered, and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering exceptional experiences to our customers and enriching the communities we operate in. Redcape has three key values that help us to deliver our Team Promise: CARE: We seek to understand others. We recognise and praise great behaviour. COLLABORATE: We’re open to sharing our concerns, knowledge, experience & success. We value our promises. COURAGE: We are curious and think innovatively. Duties and Responsibilities The purpose of this role is to work cohesively as a member of the Venue Leadership Team, who take carriage of general hotel operations, driving performance, executing strategic initiatives, and improving/sustaining both Customer & Staff Experience. The key responsibilities for this role will include: Leading a variety of internal teams as we strive to offer extraordinary customer experiences. Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation. Creating and nurturing a positive work environment so that all team members can thrive. Possess flexible availability across 7 days to fulfil a variety of rotating shifts, that vary from opens, mids, closes, weekends, and public holidays in line with our Hotel's operating hours. RSA / RSG are required (Or willingness to obtain). RMLV and Approved Manager license preferred but not mandatory. Enjoy the benefits of Redcape Hospitality With a diverse portfolio of 25+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia’s hospitality industry. Extensive training opportunities for professional development and career progression. Staff benefits which include, but are not limited to, 40% off on-premise Food & Beverage and 10% off bottle shop (across all Redcape Venues). An opportunity to engage and give back to the community through our Publinc Communities platform. Clearly defined career progression pathway. How do your skills match this job? Your application will include the following questions: How many years' experience do you have as an Assistant Duty Manager? Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? How many years of people management experience do you have? At Redcape Hospitality, our purpose is to enrich our communities through extraordinary hospitality experiences. Our culture sets us apart. Our values-aligned people are our greatest asset and our competitive edge. We empower growth through our people, who deliver the extraordinary for our customers every day. We’re looking for customer-obsessed people who share our values of care, collaboration, and courage. Want to join our team? Check our job ads to explore how we can grow together. #J-18808-Ljbffr