Assistant General Manager - Notch8 & In Room Dining

Job Description

Company Description Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downtown Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world-class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home. Job Description Assistant General Manager - Notch8 & In Room Dining Are you a passionate foodie who thrives on creativity and innovation? As the Assistant General Manager for Notch8 Restaurant and In-Room Dining, you’ll help lead a team focused on delivering exceptional guest experiences. Collaborating with the Executive Chef, you'll elevate the vibrancy, style, and energy of both our product and service. With your keen attention to detail and strong organizational skills, you’ll ensure every guest enjoys a flawless experience. What is in it for you: An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place The opportunity to live, work and play across the world through our employee travel and internal transfer programs Competitive pay, starting at $75,000, with annual compensation reviews based on market, performance, and capabilities Complimentary meal during your shift through our Colleague Dining Program Complimentary dry-cleaning of business attire Complimentary hotel stay with breakfast for two through our BE OUR GUEST program Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Colleague benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide Travel reimbursement program for a TransLink monthly pass Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939 Learning programs through our Academies designed to sharpen your skills Opportunities to make a difference through our Corporate Social Responsibility activities What you will be doing: Report to the General Manager of Notch8, positioning the restaurant as a top dining destination in Vancouver’s downtown area Collaborate with the Executive Restaurant Chef to ensure smooth operations for both the Front and Heart of House Provide consistent floor presence to support and lead the team in delivering service excellence Motivate, coach, and monitor team performance Uphold high standards of customer service and hold the team accountable Drive revenue and profit through strategic development, promotions, and maintaining the integrity of the overall concept Lead the budgeting and forecasting process, adhering to established guidelines for labor, revenue, and expenses Train and develop new and existing team members Work closely with Culinary & Stewarding teams to ensure food quality exceeds guest expectations and promote a collaborative service culture Create and maintain staffing schedules to meet guest and business needs, following the Collective Agreement Monitor and enhance Food & Beverage controls Generate innovative ideas and promotions to maximize revenue Foster high colleague engagement, performance, and team spirit in a positive work environment Manage the online reputation by responding professionally and addressing concerns promptly Address guest complaints with follow-up actions, including training resolutions and performance management Develop and implement effective recruitment and retention strategies Understand and apply the Collective Agreement within the department and hotel Collaborate with other departments to ensure efficient hotel operations Participate in the Vancouver restaurant community Support Fairmont Hotel Vancouver’s Sustainability Program (Planet 21) and champion department-specific initiatives Participate in the hotel’s recognition, service excellence, health & safety, and diversity & inclusion committees Ensure safety and sanitation compliance for both Front and Heart of House operations per provincial health regulations and EcoSure standards Perform other duties and special projects as assigned Qualifications To be successful in this role we ask that you have: Minimum 2 years of management experience in an upscale food & beverage setting A deep passion for food & beverage, and familiarity with current trends in the industry Proven ability to drive revenue and manage budgets effectively Proficiency in point-of-sale systems and Microsoft Office Suite Ability to work a flexible schedule, including evenings, weekends, and holidays, with a strong commitment to the role Demonstrated ability to focus on guest needs while remaining calm and professional under pressure Strong communication skills, ability to build relationships, and work cohesively within a team Ability to stand and walk for long periods, lift up to 30 lbs. and manage physical tasks such as kneeling, pushing, and climbing stairs Additional Information Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr