Assistant Hospitality Manager

Job Description

Refreshing local. A new Rydges experience. EVENT HOSPITALITY AND ENTERTAINMENT LIMITED, Australian & New Zealand have owned and operated hotels for more than 30 years. Undergone a complete transformation, the iconic Rydges Melbourne reopened in July 2023 and is on the hunt for an Assistant Hospitality Manager just as sharp as its brand-new look to oversee operations, ensure excellent customer service, and drive business success. The flagship of all Rydges, this is Rydges, reimagined. With a complete refurbishment of all 370 rooms, suites and apartments, delectable dining experiences, terrace overlooking Her Majesty's Theatre, interactive fitness centre and outdoor rooftop pool. The new Rydges Melbourne will offer unforgettable hospitality in rooms and across multiple food & beverage outlets. Refreshingly local, we’re after an Assistant Hospitality Manager standout who can assist the Hospitality Manager and Food & Beverage Manager with overseeing the entire operational and staffing requirements for our food and beverage services and offerings across our different outlets. Sound like you? Throw your hat in the ring to be a part of the team and help make Rydges Melbourne the talk of the town. Role & Responsibilities: Overall accountability for the people, product, service, and upkeep of department - Organize and control daily operations within the hospitality, retail, and service establishment. Continually assist the Hospitality Manager analyze and assess performance of the outlets against its stated objectives; formulate strategies and enact remedies as appropriate. Work in conjunction with the Hospitality and Food & Beverage Manager, Sales, and marketing teams to formulate and strategize business and sales ideas – Explore opportunities through research and early activations. Assist Hospitality Manager with staff recruitment, training and rostering of front-of-house staff in order to ensure guest expectations are exceeded at all times. Monitor production from the bar & kitchen to ensure high beverage & food standards for all guests - Plan and manage stock levels, product ranges, and service standards. Oversee financials alongside the hospitality manager across wage, beverage, maintenance and expenses in line with budget and targets. Contribute ideas towards bottom line profit. Manage all points of the client experience onsite including greeting on arrival, all food and beverage service and farewell on departure. Represent Rydges “too easy” service ethos in every interaction. Implement efficient SOP’s, opening and closing procedures, various checklists required for service, ensuring standards are maintained at all times. Maintain formal training plans, and conduct “on the job” training sessions for Front of House staff & your leadership team. Maintain a daily, weekly and monthly inspection check for all areas. Ensure proper follow up to attain maximum cleanliness and security. Record and communicate any maintenance and cleanliness issues – Commence monthly walkthrough with key stakeholders. Manage internal communications, attend departmental meetings and ensure clear communication, coordination & direction for all departments. Maintain a strong teamwork ethic including a willingness to assist other departments as required. Ensure customer feedback is passed back to relevant departments for on the day or post event action to help improve our offerings and services. Maintain a favorable working relationship with peers to foster and promote a co-operative and harmonious working environment. What we are looking for: Previous experience in a similar role as an Assistant Hospitality Manager within hotels or similar hospitality services company. Proven experience in a supervisory or managerial role within the hospitality, retail, or service industry. Strong leadership, organizational, and decision-making skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple responsibilities. Experience with staff management, financial oversight, and operational planning. #J-18808-Ljbffr