Paddy's (Retail Market) Assistant Team Leader
Paddy's (Retail Market) Assistant Team Leader Sydney Markets is home to the largest Fruit, Vegetable, and Flower Market in... more info
Assistant Team Leader
Salary:
60.00 - 80.00
Posted:
20-02-2025
Category:
Management Leadership
City of Brisbane,
Job Description
The Assistant Team Leader Quality and Performance is part of the Recording and Transcription Services team within RSS. Recording and Transcription Services liaise with various stakeholders including vendors, Court and judicial staff, legal professionals, and members of the public to coordinate matters related to transcription services for Queensland Courts and Tribunals.Your Key Responsibilities Assist the managers of the Client Services Team to achieve business objectives through the development, implementation, and continuous improvement of administrative and operational processes. Provide training and support to the Client Services Team in the use of the Q Transcripts and other business systems as required, including coaching and development for systems and legislation. Act as the first point of escalation for the provision of advice and assistance to ensure ongoing development of performance capability and quality improvement within the Client Services Team. Provide supervision and support to staff with the ordering and distribution of court transcripts, ensuring a high level of customer service and support to both internal and external stakeholders, including judiciary, courts' users, and transcript providers. Develop new and improve existing staff performance development documentation and materials. Assist in queue management activities in relation to customer-facing operations. Accurately enter and extract information from records systems and computerized databases to collate for reporting purposes and team development. Ensure relevant legislation, policies, and procedures applicable to the Client Services Team are followed to allow for the delivery of quality services to relevant clients and stakeholders. Undertake other tasks as directed. Applications to remain current for 12 months. Job Ad Reference: QLD/620074/25 Closing Date: Wednesday, 19th February 2025 Occupational group: Administration #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 20-02-2025
Category: Management Leadership
City of Brisbane,
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