Associate Manager, Site Reliability Engineering Management

Job Description

Associate Manager, Site Reliability Engineering Management Full-time Employee Type: Regular Region: APAC - Asia Pacific Work Persona: Flexible It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As an Associate Manager of the SRE team your responsibilities will be: Team management, career development, project prioritization and performance review. Drive a culture of intolerance to manual activities that promotes automation efforts. Drive initiatives with partner teams to improve the reliability of the infrastructure. Analysis and evaluation of existing processes to drive continuous improvement and efficiencies. Provide training and support to partner teams that interface with SRE. Onboarding of new hires to enable their success in their roles. Onboarding of new technologies, systems and automations into the team. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Hands-on technical skills in Linux, databases, systems and coding. Experience as a team lead or prior management experience. Design and implementation of monitoring solutions for large and scalable environments. Experience with cloud operations, follow-the-sun and geographic distributed teams. Experience working in software, platform and infrastructure delivered as a service. Knowledge of principles and methods involving ITIL v3. Outstanding interpersonal skills and strong communication skills, both written and verbal. Uncompromising attention to detail. We also have pluses. These are not a 'must', but please highlight them on your resume if you have RHCE, CCNA, ITIL or other industry certifications. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact (emailprotected) for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. #J-18808-Ljbffr