After Sales and Service Representative
With sales roles as unique as the equipment we carry, our teams range from Business Development to Account Management, After... more info
Bank Senior Sales and Service Representative (Universal Banker)
Salary:
80.00 - 100.00
Posted:
04-03-2025
Category:
Sales Support
City of Greater Bendigo,
Job Description
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and service requests. You will be responsible for the fulfillment of deposit accounts, payment solutions, and digital access products, as well as identifying and referring sales opportunities to the appropriate bank partner. You will adapt to the needs of the branch, providing customer service in both a transaction processing and sales role. The successful candidate will demonstrate: Influence: Capable of building rapport with different personalities to drive positive results. Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results. Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation. Customer Service Skills: Demonstrates professionalism and empathy in customer interactions. Adaptability: Ability to learn and adapt quickly to new information and technology. Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships. Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently. Agility: Able to process information and move quickly through problem resolution. Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Proactively engaging customers in conversation about their financial needs. Opening deposit accounts and ancillary banking products. Facilitating customer awareness and education of bank services, including digital banking capabilities. Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs. Processing transactions and other account servicing requests. Qualifications High School Diploma or GED and 1 year of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program. Preferred Education: Bachelor's degree. Preferred Area of Experience: Telephone sales. Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services. Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at . #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 04-03-2025
Category: Sales Support
City of Greater Bendigo,
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