Billing Specialist (12 month Fixed Term Contract)

Job Description

Please be aware there have been some accounts impersonating us. Our communication will always be from a momentum.com.au or hydro.com.au email address. Contact us at if you need to verify anything. We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require. About the role: This is initially a 12 month Fixed Term Contract. The core objective for the Billing Specialist is to provide technical support and guidance to the billing team and wider business, utilising your extensive knowledge of billing operations, systems and concessions. Analyse and proactively resolve complex Billing enquiries Act as a subject matter expert for all billing related enquiries - establish solutions and make related decisions Provide technical advice to the business as the Billing SME for ‘Stream’ focused enhancements Create, review and update work instructions and other supporting documents on a regular and ad hoc basis as required Identification of required business process documentation for ‘Streams’ focused enhancements. Engage all relevant stakeholders to implement system and process improvements Utilising your analytical and investigative skills for all User Acceptance Testing for billing process improvement. Plan, Develop and manage Internal Testing Scenarios that covers positive and negative user stories within Billing Department’s business process. About you and your experience: Experience working in the Energy Industry (Electricity & Gas) Experience working in a Billing Role Experience with Utility Billing Systems (Preferably Orion or Engage) Strong Analytical and Problem solving skills Team Player- Always sharing thoughts and ideas with the team. Self sufficient time management skills and self-lead with workload Strong Personal Growth Skills Knowledge with Electricity and Gas regulations Understanding of User Acceptance Testing (UAT) Strong communicational skills (inclusive of Written and Verbal) Strong Stakeholder Engagement skills and ability to handle conflict Ability to identify opportunities for process improvements You'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia’s renewable energy transformation. Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don’t meet all the requirements listed, we strongly encourage you to apply. For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at or +61 402 681 632. We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant. Upload your CV and let us know you’re interested. Just because the role’s not there today doesn’t mean you’re not just the person we’re looking for. Part of making energy more human is making our people feel that way too. Our office on Collins Street was built by us and for us, with a mix of different environments to support all sorts of working styles. But we know that support isn’t just about what you do on the clock. So here’s how we look after all the other important stuff. Humans Planet Growth Balance Disability We’re big on inclusion here, and we’re committed to improving opportunities for people with disability. We recently published our Disability Inclusion Action Plan, which sets four goals: create more opportunities for people with disability to engage with us increase employment opportunities for people with disability change community attitudes towards people with disability, and create more inclusive systems and processes Want to check the details? View our Disability Inclusion Action Plan 2020-2023 in PDF or Word format. Planet The future of energy is renewable, which is why it feels good to be owned by Australia’s largest renewable generator, Hydro Tasmania. With their support we’re working on ways to expand the kinds of renewable energy options we’re able to offer. We sweat the small stuff, too – with separate bins for coffee grounds, compost and soft plastic. And if you ever forget your green bags, we’ve got some you can borrow. Whether you're an up-at-five athlete or afternoon ambler you'll get access to wellness coach who can help you with things like ergonomics and nutrition. You'll get all the usual suspects too, like staff rewards programs and discounts on gym memberships and private health insurance. Growth The energy industry is competitive, and we’re pretty ambitious. So if you’re a go-getter with big ideas, we want to know you – especially if you want to see your ideas and contributions make a real difference. And because we want the best people, we’re big on flexibility too. Which means accommodating your particular needs, differences and abilities (and being open to all the ways we can do that). Balance You spend a lot of time at work, but we know there’s plenty that goes on outside of it too. We offer an Employee Assistance Program so you can get support when things aren’t quite running smoothly, and a no-questions-asked recharge day for when you just need to look out for you. The team is always looking at where we can offer extra support to our people. More recently this has meant establishing a family and domestic violence support package, and providing ongoing super contributions during any unpaid parental leave. Get the scoop on renewable energy, power saving tips and bad energy puns. #J-18808-Ljbffr