Senior Billing Officer | 12 month Parental Leave Fixed term contract

Job Description

Aged care opportunities currently at Estia Health As we expand and improve our services, we are often on the lookout for dedicated, passionate staff to join our team. Here is the list of our current vacancies throughout Australia. Senior Billing Officer | 12 month Parental Leave Fixed term contract Apply now Job no: 515340Employment type: Full TimeLocation: VIC MetroWork Site: Estia Health Central Services VictoriaCategories: Finance Join our Estia Health family in delivering exceptional care and support to our 8000 plus residents in one of our 75+ homes. At Estia Health, we are a place where everyone belongs with a purpose to enrich and celebrate life together. It’s our people that make the difference, which is why we offer a caring, people-centered workplace where employees are valued and empowered with opportunities to learn and grow. About the role The Senior Billing Officer will be responsible for ensuring the accurate and timely billing of Estia Health residents. In addition to the Billing Officer duties (refer to Billing Officer PD), they will assist with the monthly and fortnightly billing runs, run the monthly & fortnightly billing audits, handle initial complaints across the billing team, review and approve weekly RAD refunds, and provide key support to stakeholders throughout the business in relation to complex residential financial queries. The Senior Billing Officer will have varied responsibilities including: Ensuring billing processes and procedures meet compliance and reporting obligations. Distributing all incoming emails through the ticketing system & managing the AR Phone queue to identify ways to improve customer service. Managing complex resident queries and delivering satisfactory outcomes for all parties. First level of complaint handling. Assisting with the proactive management of the billing process to ensure appropriate reviews are taken to ensure high billing accuracy. Assisting the Billing Manager with the month-end process, month-end reporting, and reconciliations. Backup Approval for weekly RAD refunds. Exceptional working knowledge of the Aged Care Act (1997) and legislation as it relates to fees and billing. Complex resident billing reconciliations. Working alongside the Billing Manager to identify billing system improvements. Assisting with data migration for new acquisitions. Building strong relationships with key stakeholders including Finance, Customer Relations, and Legal teams. Billing Officer duties (refer to billing officer PD). Ad-hoc responsibilities as directed by the Billing Manager. The traits that will help you succeed 5+ years working in an aged care AR billing role or similar healthcare role. Demonstrated advanced Epicor/ERP experience. Exceptional customer service skills. Experience dealing with complex resident reconciliations and ability to explain to residents and/or their representatives. Ability to meet deadlines. Proficient with Microsoft Office. The analytical component will involve end-to-end analysis of the billing function to proactively take advantage of opportunities and/or mitigate any potential risk. Works well collaboratively and able to be proactive to assist team members. Detail-oriented, able to pay attention to detail and ensure accuracy in reporting. Organised/planning but flexible to deal with ad-hoc requests/requirements for a growing business. As one of the largest and fastest-growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care. If this is you, Apply Now! Want to know more? If you have questions, please email Estia Health is committed to embracing diversity, equity, and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities. If you need assistance to participate in our application process, please let us know. Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass the required background checks. Advertised: 17 Jan 2025 AUS Eastern Daylight TimeApplications close: 14 Feb 2025 AUS Eastern Daylight Time #J-18808-Ljbffr