Bottle Shop Manager | Hermit Park Hotel | Redcape Hospitality

Job Description

Add expected salary to your profile for insights Redcape Hospitality is seeking a driven, passionate & caring people-centric individual to join our Leadership Team as our Bottle Shop/Retail Manager. You would lead your collective Team to successfully operate the Bottle Shop in a role that combines both FOH & BOH duties. Redcape Hospitality At Redcape, we’re devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities. Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities: Care | ‘Cos we do. We care for our teammates, our customers, and our business. It’s who we are, so it belongs as a value. Courage | We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change. Drive | Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better. Teamwork | Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams. Duties and Responsibilities The purpose of this role is to work cohesively as a member of the Venue Leadership Team, where you would take carriage of general Bottle Shop operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience. The key responsibilities for this role will include: Leading the Bottle Shop Team, as we strive to offer outstanding customer experiences. Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation. Creating and nurturing a positive work environment so that all team members can thrive. Driving financial performance through the enhancement of staff & customer experience. Required Traits, Qualifications & Attributes Experience in the same or similar role is a mandatory requirement. Strong interpersonal & communication skills. A genuine focus and appreciation for quality service and customer experience. A sincere and deliberate focus on building rapport with guests. An enthusiastic, positive and outgoing attitude. High level of listening skills coupled with the ability to take direction well. High standard of physical fitness & manual handling as it can be a physically demanding role. Coupled with the ability to complete tasks that require heavy lifting which may be repetitive in nature, working unsupervised and within WHS guidelines. Full or flexible availability to fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays in conjunction with the Bottle Shop's operating hours. Proven track record with leading teams. Focused on driving performance. Accountable and responsible. Understands business strategies. Holds a current/valid RSA certification (or willingness to obtain). Forklift License (preferred but not mandatory). Computer skills that translate to communicative requirements and effective stock management. Enjoy the benefits of Redcape Hospitality With a diverse portfolio of 25+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia’s hospitality industry. Extensive training opportunities for professional development and career progression. Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off bottleshop (across all Redcape Venues). An opportunity to engage and give back to the community through our Publinc Communities platform. Clearly defined career progression pathway. Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values-driven environment. How do your skills match this job? Your application will include the following questions: How many years' experience do you have as a Bottle Shop Manager? How many years of people management experience do you have? Which of the following statements best describes your right to work in Australia? Which of the following forklift licences do you have? What is the maximum weight that you are comfortable and able to lift? Do you have experience with inventory management? How much notice are you required to give your current employer? At Redcape Hospitality our purpose is to enrich our communities through extraordinary hospitality experiences. Our culture sets us apart. Our values-aligned people are our greatest asset and our competitive edge. Operating a diverse portfolio of hospitality venues, the Redcape Hospitality team leads more than 30 pubs spanning Australia's east coast. From vibrant Townsville in the north to scenic Bendigo in the south. We empower growth through our people, who deliver the extraordinary for our customers every day. We’re looking for customer-obsessed people who share our values of care, collaboration and courage. Want to join our team? Check our job ads to explore how we can grow together. #J-18808-Ljbffr