Branch Manager, National Remote Services (Identified)

Job Description

Branch Manager, National Remote Services (Identified) (BH-32660-1) Location: Darwin, AustraliaSector: ElectronicsSalary: Attractive Remuneration Package Branch Manager, National Remote Services (Identified) Unique opportunity to directly shape the NDIS participant experience Work with Remote and Very Remote communities including First Nations People SES Band 1. Identified role open to people with strong knowledge and experience working with First Nations People About the role The Branch Manager National Remote Services is responsible for: Leading, enabling and motivating a team to fulfil their roles to a high standard – ensuring that team members are equipped with the necessary resources and support. Driving and enabling nationally consistent provision of the NDIA’s Remote Servicing model, including monitoring delivery and reporting on activities and outcomes. Coordinating and delivering local problem-solving activities and integrated cross-government initiatives to improve participant experience and access to services in remote and very remote (RVR) Australia. Maintaining relationships and managing contracts with RVR service partners and other government entities. Shaping RVR strategies and service delivery processes at a national level and providing advice and expertise on RVR servicing to support NDIA operations. The Branch Manager National Remote Services is an SES Band 1 position, reporting to the General Manager SA, WA, NT and Remote Division. The Branch Manager has 6 direct reports and responsibility for a Branch of approximately 40 staff located across Australia. The National Remote Services Branch supports the delivery of the NDIS in RVR communities across Australia and works to address gaps and barriers to the delivery of services to the most remote NDIS participants. This includes a focus on improved services to First Nations participants. As an identified role, applicants will need to explicitly demonstrate an understanding and commitment to cultural safety, particularly in their approach to working with First Nations peoples. We know a diverse workforce and inclusive workplace drives our success and have outlined our commitment in the Inclusion and Diversity Framework. This role is ideally performed from Darwin, for co-location with the largest cohort of staff and leadership team. Individual circumstances will be considered for the right candidate. However, leaders may be required to travel frequently or relocate to be eligible for this role. About you You have strong, demonstrated experience working with RVR communities, and a well-developed understanding of the barriers that impact people in RVR locations; and ideas for how we can address them. You have a proven ability to lead through change to embed new operating models – both within your direct team and in those beyond your direct control – with an eye to continuing adaptations in the context of significant, ongoing reforms to the NDIS. You possess senior operational leadership experience and excellent people skills. You will use these to lead and get the best from a very diverse team with a primary role of driving and supporting operational activities. You have a track record of delivering results. You also hold strong strategic thinking skills to engage with the systems-design work that our National Remote Services Branch is continuing to evolve. As this is an identified position, you will have a strong understanding of issues affecting First Nations people, cultural competency, and a demonstrated ability to communicate sensitively and effectively with First Nations people. You understand that we put participants at the heart of everything we do. You further understand that for the Scheme to succeed, it is critical that we listen to and work with our participants, their families and carers and the disability community to make sure each improvement is a step in the right direction and the Scheme is available for generations to come. About the NDIA The NDIA’s role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA is an independent statutory agency which operates within a legislative and regulatory environment. We adhere to the Australian Public Service Code of Conduct as set out in section 13 of the Public Service Act 1999. Our work is driven by the Corporate Plan which provides strategic direction to achieve our purpose of making a difference so that people with disability can choose and achieve their goals. The NDIA Values are: We value people – We put participants at the heart of everything we do. We grow together – We work together to deliver quality outcomes. We aim higher – We are resilient and always have the courage to do better. We take care – We own what we do, and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centred culture. What you should know To be eligible for employment with the NDIA, you must be an Australian citizen. A candidate’s suitability for employment with the Agency will be assessed through a pre-employment screening process. This will include a criminal history check and the ability to obtain and maintain an Australian Government security clearance, at the Negative Vetting 1 level. This will be arranged for you, if successful. The NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the requirements of the role. We strongly and actively encourage applicants from a diverse range of backgrounds and experiences, including people with disability, First Nations peoples, people from culturally and linguistically diverse (CALD) backgrounds and LGBTIQA+. Application Instructions To apply and for a copy of the candidate information pack, please go to and click on ‘search jobs’ to find the position. Please address your application to Andrew McEncroe, Managing Partner, Derwent Search. Your application should include: A current resume A succinct pitch (maximum 750 words) quoting reference 0546_02/25_EXT Your pitch is your opportunity to tell us why you are the right candidate, why you want to work in the Branch Manager position within the Division and what you can contribute. Make sure to highlight relevant examples and accomplishments that show your ability to deliver. Your pitch needs to demonstrate that you have the capabilities, skills and attributes as stated in the ‘About you’ section. You can use the SES Band 1 Work Level Standards to ensure you pitch at the right level. For further information, please contact Andrew McEncroe of Derwent Search by email or call 0416 018 860. The closing date for applications is 27 March 2025 RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at Reasonable adjustments and support for applicants Reasonable adjustments are available to support applicants through the process. An Auslan interpreter Extra reading time during assessment activities, or Accessible software. If you would like help understanding this document, would like to receive it in another format or would like to discuss the provision of reasonable adjustments please contact Andrew McEncroe on 0416 018 860 using the National Relay Service 133 677 if required. #J-18808-Ljbffr