Branch Operation Manager

Salary: 80.00 -  100.00
Posted: 17-03-2025
Category: Management Leadership
City of Melbourne, 

Job Description

A National and successful planned and reactive maintenance contractor with over 40 branches around the UK is seeking two knowledgeable and tenacious Branch Managers in Warrington for the North West and Leeds for the North East. The core responsibility of the Branch Operations Manager is to ensure that all operational aspects of the delivery of projects within their branch are managed, delivered, and controlled while enforcing compliance with health and safety policies and procedures, ensuring a safe working environment for employees. It is your responsibility to create a high-performing team to grow the branch in line with company expectations and to facilitate growth. Project Management Working closely with the Branch Commercial Manager for effective and safe delivery. All new projects should have a management team assigned. Establish a master resource programme within the branch to ensure that contracted obligations are satisfied. Oversee and manage projects from initiation to completion, including the management of Operation Managers, Contract Managers, Operatives, Scheduling team, and Admin Manager. Coordinate with clients, subcontractors, and internal teams to ensure project objectives are met within budget and schedule constraints. Ensure all operational staff have the relevant experience and ability to deliver allocated projects, including health and safety requirements relevant to their job role, and take a proactive approach to the implementation of health and safety plans and safe systems of work. Ensure Operations Managers are endorsing the health and safety policy and procedures at all times. Develop project plans, schedules, and programs of work, and monitor progress against key milestones. Support Contracts Team on complex requirements of individual contracts such as shared IT, sustainability, and community commitments, scaffold designs, and the like. Cooperate openly with any accident investigation and reporting timescales. Develop the supply chain and foster relationships to support mobilisation and contract delivery. Valuation and Cash Collection Closely work with the Branch Commercial Manager to manage cash collection, protecting the company’s financial performance, cash flow, and debt. This includes invoicing disciplines within the branch to achieve debtor day targets and manage cash flow. Signpost operational concerns that will impact the commercial performance of individual projects. Reporting and Documentation Assist the Operations Director and Regional Operations Manager in collating an annual forecast in keeping with our objectives to create opportunities for our teams to develop. Prepare comprehensive reports, presentations, and documentation summarising operational findings, analysis, and recommendations. Regularly check and audit purchases, time sheets, and the like to deter fraudulent activity. Implement an inspection regime to review the quality, environmental, and health and safety standards on site. Support the branch in the production of reports. Ensure accurate and timely reporting to stakeholders, including clients, management, and regulatory authorities. Review monthly CVR submissions with key staff. Identify areas to be reviewed, improved, and implement improvement plans giving rise to operational risk as required to maximise profitable delivery. Team Leadership and Development Work with the Commercial Operations Manager to provide leadership and guidance to all branch staff. Provide leadership and guidance to operational teams, including assigning tasks and fostering a collaborative work environment. Mentor junior staff and managers and provide training opportunities to support their growth and advancement. Liaise with the Training Team to ensure a well-functioning programme of mandatory development training is implemented, ensuring that our staff are competent to carry out their duties. Lead recruitment, induction, and performance management and development of branch and contract delivery staff. Positively endorse the Health and Safety culture and values and maintain a close relationship with our Health and Safety Team on performance and audits, responding timorously to any non-compliance. Ensure all contract staff are trained in aspects of health and safety relevant to their job role. Liaise with Regional Managers on necessary contract practices to assist in improving branch performance and mitigate all risks. Branch Growth Have a full understanding of the company key beliefs, processes, and operating systems to manage branch commercial operations effectively. Develop and maintain strong relationships with clients to help retain existing contracts and lead to new opportunities with these clients. Cultivate strong relationships with clients to understand their needs and expectations and ensure satisfaction with services. Co-ordinate and monitor quotations at branch level to ensure submissions are commercially viable and represent competitive bids. Communicate with Central/Regional Commercial and Estimating functions to ensure correct commercial decisions are taken within the branch network, contribute to pre-tender submissions, and define tender priority. Work with Regional and National teams to ensure all core services can be delivered across the branch network within your region: this should include Painting, Roofing, Flooring, Passive and Fire Protection, Multi-Disciplinary Fabric Upgrades, Retrofit and Energy Services, and Response Maintenance. Work with Regional and National teams to ensure contracts with a high proportion of self-delivery remain a priority to ensure our competitive edge and growth in line with strategy. Work with the Business Development Manager to identify new business opportunities in line with company strategy. Manage Operational resources to support the pricing, evaluation, and tender submission process. Ensure that we fully understand the local and regional market in which we operate. Stay updated on relevant regulations, codes, and standards governing contract delivery and operational activity. Ensure compliance with legal and regulatory requirements throughout the project life cycle. Implement quality control measures to ensure accuracy and reliability of operational data. Conduct thorough reviews of surveying reports and deliverables to verify compliance with industry standards and client requirements. Additional Responsibilities Manage weekly meetings, driving efficiency and promoting best practices in terms of labour management. Implement weekly labour plans across all contracts to review and redeploy resources when required to meet programmes of work. Lead the mobilisation strategy and setup of new projects. Ensure that the mobilisation plan is followed and implemented. Exercise best judgement to protect the business from financial or other loss. Identify and assist in improving operational performance on specific projects. Communicate with the Regional Managers/Branch Managers and others on contract practices to improve operational performance. Liaise with the Community Engagement Team to ensure resident or customer care needs are considered. Liaise with IT and Digital teams to understand and undertake required training in our Core Dynamics Central IT system and other software pertaining to your role. Applications which come under your remit may include Dynamics, Evision, Qlik Reporting dashboard, and SharePoint. This is not an exhaustive list and is dependent on workstreams and client portfolio within your region(s). Responsible for ensuring commercial staff are fully conversant with our ICT system and have had the required training and assistance needed to allow them to carry out their specified day-to-day tasks. Work with Regional Managers to meet and exceed forecasts for secured turnover. Where responsible for directly managing the delivery of a project, the OM should adopt the responsibility of Contracts Manager. Regulatory Compliance, Control, and Assurance. QUALIFICATIONS GCSE grade C or above in 4 subjects including Maths and English or a C&G Advanced/Craft certificate and NVQ L2/3, HNC in Construction, or equivalent. SMSTS Award. CMI L3 Award, Principles of Management & Leadership. Pitman Excel Intermediate User. CSCS card Supervisor / Manager / Professionally qualified person. Completion of iHasco defined mandatory training module. Salary: £60,000 - £75,000 Per annum Car allowance: £6,500 a year or company car. Branch bonus payable: 5% - 30% of the person's salary based on performance. Must have good experience in this kind of role prior. Must be able to manage a large team. Need to have a good understanding of planned, project work. Experience in the social housing industry, NOT CONSTRUCTION. Attitude to drive a team. Must have a good commercial understanding of H&S. #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 17-03-2025
Category: Management Leadership
City of Melbourne, 

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