Broker Monitoring & Advice Manager

Job Description

Join our collaborative Mortgage Choice team to continually improve, develop and evolve so that the business and combined broker group delivers the highest quality of advice to support customers through their property journey. Permanent role based in Melbourne or Sydney. We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. Our people are the key to our success, and we are purpose-driven and collaborative, which drives innovation and our ability to make a real impact. Where the team fits in The Financial Services' purpose is to offer home finance and other financial services to those using realestate.com.au for their property search. The financial services team is accountable for strategy development and execution, working with our banking and mortgage broker partners to build our capability and product offerings. What the role is all about Deliver Risk Based Monitoring Program to ensure compliance with applicable legislation, primarily NCCP Act including Best Interest Duty, Corporations Act, Privacy Act, Competition and Consumer Act. Identify gaps through proactive and reactive monitoring to develop and deliver one-to-one and group training to build competence in compliance with applicable legislation. Work with internal stakeholders to identify and recommend training strategies for key operational changes to process, policies or regulatory requirements for the Mortgage Choice network. Foster a continuous improvement culture within the team to drive efficiencies and improve customer (broker) experience. Actively demonstrate and champion a growth mindset that considers long-term strategic direction of the business. Ensure active collaboration between review outcomes, remediation activities, training, and coaching with the Learning & Development and Lending Services teams. Lead, guide, and develop team members to maximize performance and attainment of outcomes. Who we’re looking for Minimum 5+ years Compliance and Risk experience within a financial services organisation, ideally with residential lending and/or mortgage broking related experience. Minimum Tertiary qualifications in a related business discipline, or Certificate IV or Diploma of Finance and Mortgage Broking. Working knowledge of the legislative regimes that underpin mortgage broking and credit advice. Well-developed leadership, coaching, and facilitating capabilities. Strong presentation skills with the ability to present to large groups. Demonstrated ability to apply strategic and commercially orientated problem-solving skills. Experience managing offshore teams. The REA experience The physical, mental, emotional, and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. A hybrid and flexible approach to working with flexible leave options including birthday leave and additional leave. Our commitment to Diversity, Equity, and Inclusion is strong. We believe teams with diverse ideas and experiences are more creative and effective. #J-18808-Ljbffr