Help & Advice Team Leader

Job Description

Our company: For over 100 years, the Dulux Paints & Coatings portfolio has been creating better homes while playing a critical role in protecting and improving the spaces and infrastructure we see every day. Consistently voted one of ANZ’s most trusted brands, our portfolio of iconic, premium brands includes Dulux, Cabot's, Berger, Acratex, British Paints and Porter's Paints. Our Paints & Coatings Brands are proudly part of the DuluxGroup, home to some of Australia’s most iconic brands and 8000 employees globally. Your role: We are seeking an enthusiastic and experienced individual to join our team as the Help & Advice Team Leader. This leadership role is designed for a proactive individual who excels in people management, coaching, and developing high-performing teams. As the Help & Advice Team Leader, you will work closely with team members to create tailored coaching plans that cater to diverse learning styles and needs. Your role will involve monitoring performance to ensure the team meets key benchmarks, leveraging reports generated by analysts to track progress, and addressing any issues through effective performance management when necessary. You will play a critical part in fostering a culture of continuous improvement, aiming to enhance both individual and team performance while providing valuable insights to the wider business. Your ability to connect with team members emotionally and build strong relationships across different levels of the organization will be key to your success. The ideal candidate will bring a combination of strong leadership skills, emotional intelligence, and a passion for supporting others in reaching their full potential. DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing if you require any adjustments to the recruitment process so we can support you to present your best self. Key Responsibilities: Support the broader Dulux Help & Advice Leadership Team to ensure a cohesive, collaborative, and aligned approach. Provide training, coaching, and support to empower your team to deliver efficient and effective resolutions while delighting customers and fostering loyalty. Monitor all channel metrics daily, weekly, and monthly, and report insights to the Dulux Help & Advice Operations Manager. Aid in the development and implementation of productivity and efficiency programs to enhance team performance. Encourage an environment where expertise is cultivated and shared to drive team growth. Benefits: Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support. Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually. Give back to the communities in which we live and work, with our “Community Action Day” and other programs. Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth. 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us. Feel truly valued through our employee recognition programs. Enjoy generous discounts on DuluxGroup products and through our corporate partnerships. Skills & Experience: Previous leadership experience with a strong background in performance management. Ability to manage difficult conversations and handle diverse, challenging team dynamics. Excellent verbal and written communication skills, with the ability to communicate effectively and promptly. High levels of empathy, self-awareness, and emotional intelligence. Strong skills in managing escalations and addressing complex customer issues efficiently. Imagine a better place: Dulux Paints & Coatings is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it! You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry. At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions. If you're ready to join a compassionate and collaborative workplace, your opportunity starts here. How to apply: We are looking to speak with you asap, please apply online! #J-18808-Ljbffr