Broker Support Administrator

Job Description

Broker Support Administrator Location: The Rocks Company: Ubank Description: About us At UBank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead. With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money. Your why You are passionate about the financial services industry stepping up the value to customers and believe it starts with supporting mortgage brokers. The Broker support administrator will work with BDMs, Mortgage Brokers, Aggregators and our lending operations team to assist driving new business opportunities, provide exceptional customer service and building relationships. This is a hybrid role where office attendance is required 3 days per week in our Sydney office. How you will spend your time Provide essential phone and email support to Mortgage brokers & broker assistants. Provide status updates & assist in managing expectations. Work with Mortgage Brokers, Business Development Managers & Lending operations to maintain a smooth experience as files make their way through the pipeline. Liaise with our settlement team. Adhere to our compliance requirements. Work closely with credit, operations and business partners. Assist with Mortgage Broker training sessions. Support broker accreditations. Maintain accurate client records and databases. Manage valuations pre-submission. Manage business collateral and be a part of change initiatives. Attend broker and aggregator functions when needed. Participate & contribute in team initiatives. Clearly demonstrate the ubank value propositions. What makes you tick You have a talent and passion for solving customer problems. You are an experienced Broker support administrator in the 3rd party intermediary channel. You have experience with mortgages and credit criteria. You can demonstrate that you are a team player & can work independently. You are great at building rapport & relationships (including over the phone). You have great communication skills. You have attention to detail, yet able to step back and see the big picture when the situation requires. You will love learning everything there is to learn about our products, competitor knowledge and the broker industry. You are a self-starter and get excited by helping brokers and BDMs. You are solution-based and love problem-solving & you put your hand up for help when stuck. You are a team player and support your team as needed. You know how to adapt to situations and will represent yourself and the company professionally. Why ubank? Hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station. Highly collaborative and positive culture. + other fantastic benefits to support! Our Values Delight the Customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success. Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative. Value Each Other - We respect everyone’s contribution, embracing a common goal and championing individuality. Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture. Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game. Our talent team is standing by, ready and eager to connect with you and answer any questions you might have. So why wait? Apply now with a CV and let's see where this exciting opportunity takes you! We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. When you apply, please tell us the pronouns you use. We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area. #J-18808-Ljbffr