Broker Support Manager

Job Description

Are you passionate about helping people achieve their dream of homeownership? Do you want to work with a high-performing, supportive team of mortgage brokers and support staff who love what they do? If so, we’d love to hear from you! At McLean Home Loans, we’re dedicated to delivering exceptional customer service and outstanding outcomes for every client. Our commitment to excellence has earned us glowing reviews, a steady stream of referrals, and loyal repeat customers. Our motto sums it up perfectly:Your Dream. Our Commitment. With cutting-edge technology, refined processes, and over a decade of expertise, we provide an unmatched customer experience. To help us continue our growth and success, we’re seeking a Broker Support Manager eager to make a real difference in clients’ lives while building a rewarding career in the finance and lending industry. This role also offers the chance to join the broader Loan Market Group family, one of Australia’s largest mortgage aggregators. You’ll gain access to a national network of like-minded professionals, opening doors to valuable learning, collaboration, and career opportunities. What You’ll Do As Broker Support Manager, you’ll play a vital role in helping our customers secure the right loan. Your key responsibilities will include: Researching lender policies and tailoring product options to suit each client. Conducting serviceability and preliminary assessments using tools such as Quickli and lender calculators. Preparing loan comparison reports and making lender recommendations. Staying up-to-date with lender policies, products, and industry trends. Preparing and issuing compliance documents for customer review and approval. Submitting loan applications through MyCRM and Apply Online. Monitoring applications from submission to approval, ensuring timely outcomes. Liaising with lenders and business partners to expedite the assessment process. Conducting internal compliance reviews and maintaining a high standard of application quality. Completing annual reviews for existing customers to ensure their loan products remain competitive. What We Offer At McLean Home Loans, we are committed to supporting your growth and success. By joining our team, you’ll enjoy: Competitive Salary: $70,000–$80,000 + Super (based on experience). Comprehensive Training : Access to all necessary training, both in-house and through the Loan Market Group (LMG) head office. Career Development: Opportunities to grow your career with a team that values your professional development. Flexible Work Arrangements: The option to work from home on selected days. Modern Office: Located in Modbury, with convenient onsite parking. Supportive Culture: A fun, family-oriented team environment where collaboration is key. Networking Opportunities: Regular networking events, team lunches, and activities. Industry Connections: Be part of the broader Loan Market Group network, linking you with professionals across the nation and unlocking future career opportunities. Shared Passion for Excellence: Work alongside a team dedicated to providing exceptional service and helping clients achieve their dreams. What We’re Looking For We’re searching for a motivated, detail-oriented professional who thrives in a team-focused environment. To excel in this role, you’ll bring: Experience: At least 12 months in a lending support role or a background in credit analysis/home lending processes. Technical Skills: Familiarity with MyCRM, Apply Online, or Quickli is an advantage but not essential. Attention to Detail: A strong focus on accuracy and producing high-quality work. Organisational Skills: Exceptional time-management abilities to meet deadlines effectively. Lending Knowledge: A solid understanding of general lending credit policies and procedures. Analytical Skills: The ability to analyse and interpret financial data. Proactive Thinking: A forward-thinking approach to improving processes and driving efficiencies. Accountability: A results-driven attitude with a strong sense of ownership. If you’re ready to take your career to the next level and join a passionate team that genuinely enjoys helping clients achieve their dreams, we’d love to hear from you! Please include a Cover Letter with your submission. #J-18808-Ljbffr