Business Administrator | Admissions - Willoughby

Job Description

About the Home Bupa Willoughby is a modern care home set in a lush, leafy suburb on the Lower North Shore of Sydney. You’ll be close to the local community with neighboring schools, churches, parks, Chatswood shopping precinct, local shops, and transport links nearby. It consists of 85 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle, and well-being of our residents. Benefits of Bupa Supportive, collaborative, and caring team culture Continual learning and development opportunities Internal transfers across our care homes Discounts on Bupa products – Healthcare, Optical, Dental & other retail partners About the Role As an Admissions Coordinator (known as a Customer Services Consultant at Bupa), you will be working closely with the other CSC in the Care home, our General Manager, and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own, and continually adjust the 'enquiries to arrivals' process and pipeline for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home. This role is being offered part-time at 15 hours a week (3 days a week). Duties Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members, and other lead source generators. Management of resident administration including enquiries, admissions, and maintaining occupancy targets. General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception, etc. Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office. You will be responsible for manning the main reception desk and other tasks as directed by the General Manager. Skills and Experience Minimum of a Cert III in Business Administration or equivalent experience. Previous experience gained in a similar role. Intermediate to advanced skills across the MS Office Suite. Highly developed organisation and time management skills. The ability to solve problems independently. Excellent communication and interpersonal skills. An understanding of Resident Rights, Aged Care Accreditation Standards, and Outcomes. How to Apply Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our website: Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying, and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application. #J-18808-Ljbffr