Business Direct Advisor

Job Description

Add expected salary to your profile for insights. Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. We win in the right way, which is always putting our customers first. Everyone is given the opportunity to learn, grow and achieve. You’ll be supported to manage your career, work and life. In this phone-based role, you will: Service calls from all segments of Business customers and resolve their initial query. Build rapport, credibility and remain present with the customer during the enquiry. Clearly articulate the digital options available for customers through Internet Banking desktop or mobile applications to assist and provide a resolution. Participate and contribute to the daily operating rhythm including up-skilling, reporting and servicing standards. Seek opportunities to provide feedback to drive efficiencies to current processes. Actively participate in professional development, 1:1 performance management and coaching sessions with the Team Lead. What you’ll bring: A passion for delivering an amazing experience to customers, an unwavering commitment to quality, with the will to go the extra mile. An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience. An appreciation for inclusion and the diversity of our customers. Excellent time management and problem-solving skills. If successful, you will be based out of our Docklands office . In the first 3 months, training will take place in Docklands, Monday to Friday between 9am and 5:45pm . Following this, you will be working on a rotating roster across our opening hours of Monday - Friday (8am - 8pm). A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. How do your skills match this job? Banking & Financial Services More than 10,000 employees. At NAB, there are over 38,000 colleagues, serving over 8 million customers, at over 900 locations globally. Through investment in our colleagues and our customers, NAB is on a mission to become the most customer-centric company in Australia and New Zealand. #J-18808-Ljbffr