Business Intelligence Customer Success Management Specialist

Job Description

Business Intelligence Customer Success Management Specialist Main Responsibilities: Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts. Become the primary point of contact for optimization and usage of Amadeus products and services. Gather customer usage data relevant for product development and enhancements. Collect and share business process and marketing best practices. Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services. Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities. Ensure clients see the value of Amadeus products for a seamless renewal contracting process. Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products. Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively. Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels. Collaborate with Customer Success, Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned. About the Ideal Candidate: Education: Bachelor’s degree in a related business field or equivalent work experience. Relevant Work Experience: 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company. Prior experience managing and optimizing a portfolio of customers. Demonstrated experience managing a portfolio of accounts and achieving financial goals. Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry. Skills: Computing: Proficiency with MS PowerPoint, Word, Excel, and Outlook. Knowledge: of Salesforce.com preferred. Language: Proficiency in English. Specific Knowledge: Revenue Management skills are a plus. Other: Ability to complete multiple tasks concurrently and deliver results under pressure. Detail-oriented with a bias toward action (project management experience preferred). Experience achieving client objectives and company financial objectives through understanding client needs and influencing internal product and operations teams. Excellent analytical, problem-solving, and troubleshooting skills – able to define problems, collect data, establish facts, and draw conclusions. Strong business and people skills, including planning, presentation, sales, and business acumen. Effective communication skills; able to interface with all levels and departments on a formal, informal, written, and verbal basis. Self-motivated, goal-oriented, and able to work in a team environment. #J-18808-Ljbffr