Business Intelligence Officer

Job Description

Employer: Transit Systems West Services Pty Ltd Transit Systems NSW is currently seeking a highly skilled and dedicated Business Analyst Officer to join our dynamic bus operations division. In this role, the successful candidate will be responsible for analyzing and evaluating business operations, ensuring efficiency, compliance, and continuous improvement in service delivery. The Business Analyst Officer will play a vital part in monitoring key performance indicators (KPIs), conducting in-depth data analysis, and providing actionable insights to enhance the effectiveness of operations. KEY RESPONSIBILITIES: Contract Performance Monitoring: Analyse and track key performance metrics, including on-time performance, service quality, and customer satisfaction, to ensure optimal bus operations. Data Analysis & Reporting: Identify trends and patterns in contract performance data, create detailed reports, and present findings to senior stakeholders. Compliance & Efficiency: Monitor contract compliance, assess operational efficiency, and ensure KPIs are consistently met. Collaboration & Continuous Improvement: Work closely with internal teams and external contractors to identify areas of improvement and implement strategies to enhance performance. Dashboard & Tools Development: Develop and maintain performance tracking dashboards and tools for ongoing monitoring of contract outcomes. Contract Review Participation: Actively participate in contract review meetings, providing valuable insights on performance-related issues and potential areas for improvement. Industry Knowledge & Best Practices: Keep abreast of industry best practices, regulatory changes, and innovations within the transportation sector to refine analysis methodologies. Information Management: Ensure timely and accurate collection, analysis, and distribution of information to internal and external stakeholders. Support to Procurement Activities: Provide input into procurement strategies to help reduce costs while ensuring alignment with business objectives. Contractual Dispute Resolution: Address potential contractual disputes by investigating issues and developing practical solutions. Service Provider Management: Support the management of service providers, ensuring the delivery of services in line with agreed-upon standards and KPIs. Performance Review: Contribute to the analysis of service reliability and punctuality across the network, providing key data to inform performance improvements. QUALIFICATIONS, SKILLS & EXPERIENCE: Bachelor’s degree in Business, Law, Economics, Operations Management, or a related field. Minimum of 2 years’ experience in contract performance analysis, preferably within the transportation or logistics industry. Strong analytical and quantitative skills, with proficiency in data analysis tools and software. Exceptional communication and presentation skills, with the ability to simplify complex data and convey it to diverse audiences. Highly detail-oriented with excellent organizational skills and the ability to manage multiple projects simultaneously. In-depth knowledge of contract management principles, particularly in the context of public transportation operations. If you're ready to make an impact and help us achieve operational excellence, we want to hear from you! ABOUT US In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability. Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go. Kelsian Group Limited is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people. Applications opening on 27th February 2025 and closing on 27th March 2025. Don't miss your chance to be part of our team! Seniority level Entry level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr