Business Optimisation Specialist

Job Description

This is a key, full time permanent role in our Business Optimisation team in Aged and Community Services, based in our new modern offices in Fortitude Valley, close to public transport and parking. The overall purpose of the Business Optimisation Specialist is to undertake process redesign: analysing, standardising, and optimising business processes and outcomes. The role will gather requirements, develop refreshed or new processes and work with cross-functional teams to bring the processes to life. This work supports an agreed program of business optimisation activities, enabling us to achieve our objective of becoming a high performing, client-centred organisation. Optimisation activities may be generated by the business (operations), or in response to third-party change, e.g., legislative reform or change to program regulation. Specific role focus will include: Business Optimisation & Documentation: Analyse processes, identify improvement opportunities, and optimise service models. Collaborate with stakeholders to document and review current and future business practices. Develop process maps, workflows, and relevant documentation to support operations. Change Management & Communication: Create and implement change management plans for new service models. Facilitate process reviews, tailoring communication to various audiences. Support stakeholder engagement and post-implementation activities. About you You love applying your analytical expertise, solving problems, closing loops and are known for your attention to detail and diligence with your processes. You value honesty, transparency and thrive in a challenging and complex environment, where your experience can positively influence the way we operate and continuously improve. As an internal consultant, you are regarded for your ability to relate well to people, communicate with confidence and provide clear guidance and identify areas of clinical and care improvement, while ensuring continuous improvement. You manage competing priorities and expectations with ease and professionalism. In particular, you will bring: Demonstrated knowledge of process methodologies and change management principles. Demonstrated knowledge of person and client centred principles and frameworks. Strong written and verbal communication & facilitation skills. Demonstrated critical thinking and problem-solving skills. Strong organisational skills including the ability to set and meet deadlines. Sound knowledge of Microsoft products including Teams, Word, Excel, PowerPoint & Visio. Degree in Business, Communications, Health or a related field Experience in business analytics and change implementation, highly desirable Ability and willingness to travel to service centres, with a current drivers licence National Police Check Interested? Click apply and send us your current resume and cover letter. For further information please contact dwalsh @anglicaresq.org.au Anglicare Southern Queensland is committed to the health and safety of our workforce. #J-18808-Ljbffr