Business Readiness Support Analyst

Job Description

We’re growing and investing in our future Modern CBD Office Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go? Job Description The Business Readiness Coordinator role is a support role within the Business Management team in the TAL Comparison (Lifebroker) business unit. Reporting to Lifebroker’s Project Manager, and supporting the Business Readiness Manager, this role is integral for communications execution to prospects and in-force policy holders, liaising with operational enterprise departments for lead management and execution, CRM support for front line users and ensuring adherence to system controls. Further to this, the role is required to liaise closely with Marketing and Commercial stakeholders for processing additional campaign related content and requirements. The successful candidate will work closely with business stakeholders, such as the Head of Business Management, the Development Team, Project Manager and Business Readiness Manager to prioritise and co-ordinate the delivery pipeline of technology initiatives into the business. This role would suit candidates with an administration background who are comfortable utilising multiple systems, can download reports, pull data, and respond to customer queries. An ideal candidate will have strong competency in the Microsoft Suite, particularly Excel and SQL, and superior attention to detail. This is a Fixed Term Contract role, until the end of 2025. Qualifications 1-2 years of experience Ability to constructively challenge stakeholders on their needs to determine the best solution Innovation driven thought, influencing stakeholders to adopt new vision for new or existing software systems Financial Services or Contact Centre background preferred Experience with Microsoft Office suite and SQL Strong attention to detail with proven ability to work under pressure You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. Additional Information At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time. TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan. We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. #J-18808-Ljbffr