CDD Manager

Job Description

Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. The CDD Manager supports WPB in adhering with Local, Regional and Global Policy and Procedures. It also manages GSC outsourced processes for KYC Customer Due Diligence and Enhanced Due diligence, ensuring that SLAs in terms of turnaround time, quality are met, and risk appetite of the bank are met. In addition, the role will also be responsible for the following deliverables: Effective Control management for GSC outsourced processes: properly identifying and addressing risks, issues, and incidents in a timely manner. Provide Key Insights and support to improve and maintain GSC performance at a high quality within the agreed performance levels. Continuous Monitoring activities to ensure that Controls are being adhered to, designed and operated effectively. Produce relevant MI & reports relating to KYC CDD and EDD processes. Ensure procedures are up to date and executed in line with policy. Manage ad hoc activities relating to remediation, risk management, business priorities, and transformation for KYC Operations, where applicable. Liaising with various stakeholders as part of end-to-end KYC CDD and EDD processes. Analysing customer’s complaints/ feedback and generating actionable insights for the team to reduce complaints. Admin Tasks and Support to onshore and offshore KYC Operations such as, but not limited to, approvals, quality monitoring, profile reviews, system maintenance, and other services under KYC Operations. Requirements: The drive to achieve successful outcomes and adherence to Operational Service Levels. Proven track record in Operations Management and Collaborative Working with GSCs. Outstanding Interpersonal skills with an ability to communicate effectively across the group. A sound understanding of working in an area that is driven by regulatory requirements, while balancing operational excellence. Demonstrated experience in analysing and delivering complex data and management Information. Having a transformative mindset through demonstrated experience in Transformation and Risk Mitigation Initiatives. The desire to develop your financial expertise and grow your career. Understanding of AML / CTF Policies and retail banking systems would be an advantage. Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. #J-18808-Ljbffr