CISCO VOICE ENGINEER - INFORMATION TECH - FT DAYS

Job Description

CISCO VOICE ENGINEER - INFORMATION TECH - FT DAYS Job Location: Maryville, IL Position Type: Full Time (80 Hours) Salary Range: $33.11 - $54.63 Hourly Job Shift: Days Description JOB SUMMARY: Design, manage, and maintain a complex infrastructure consisting of Call Manager, Unity, VOIP gateway, SIP, PRI’s, and dial plans. Troubleshoots all aspects of the Cisco Voice and Data network. JOB RESPONSIBILITIES: Design, configure and troubleshoot QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.). Configure route plans, route lists, device profiles, calling search spaces, and partitions. Troubleshoot and configure Cisco Unity Connection features, subscribers, call handlers and call routing rules. Troubleshoot and configure Cisco routing and switching rules. Assist in supporting IPSec MPLS VPN infrastructure. Assist in supporting BGP routing protocols. Maintain all telecommunication system backups. Ensure the integrity of the backup and periodically validate backup process. Promptly evaluate and apply patches to correct known security vulnerabilities. Provide security risk analysis of the hospital voice infrastructure. Monitor network and server logs and take appropriate action as necessary. Provide backup support for all technical staff. Contribute to the productivity and efficient operation of the department through skills transfer, continued professional growth and self-education of new technologies. Manage projects as assigned by the Technology Manager. Other duties as assigned. Qualifications SERVICE AND QUALITY STANDARDS: Service: Adheres to customer service standards, is competent, caring and compassionate, treats coworkers and customers with dignity and respect. People: Assures confidentiality of patient and employee information, is positive in interactions with others, is courteous and respectful, promotes a harassment-free environment. Quality: Is excellent in patient care and service, demonstrates multidisciplinary cooperation, assists in obtaining excellent satisfaction scores of feedback, is safety conscious. Growth: Demonstrates commitment to hospital mission and vision, is active and involved, supports hospital initiatives. Finance: Is a good steward of hospital resources, develops/uses efficient work methods, conserves organizational resources. EXPERIENCE REQUIREMENTS: CCNP Voice OR CCNP with hands-on voice experience required. 3 to 5 years of experience in operating and maintaining VoIP technologies. Extensive understanding of Cisco Call Manager, Unity, VOIP gateway, SIP, PRI’s, dialing plans, Jabber, WebEx. Demonstrable experience of advanced troubleshooting to isolate and diagnose network problems for routing, switching, security and voice implementations. WORKING CONDITIONS: EXPOSURE CATEGORY III Tasks that involve no exposure to blood, body fluids, or tissues. The normal work routine involves no exposure to blood, body fluids, or tissues. #J-18808-Ljbffr