CRM Data and Business Analyst

Job Description

PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.PERSOLKELLY is currently seeking a CRM Data and Business Analyst to join a Government Client in Sydney CBD!The purpose of the CRM Preparation and Data Analyst role is to lay the groundwork for selecting and implementing the agency's first CRM system.The role involves gathering, analysing, and preparing contact data, while leveraging the analyst's CRM experience to recommend the most effective grouping, categorization, and organizational structure for the data.Engaging with stakeholders, the analyst will assess organizational needs and propose functional requirements, ensuring the CRM is tailored to support key outcomes, such as targeted communications and data management.This role is pivotal in ensuring the agency is prepared with clean, well-structured data and a clear strategy for CRM adoption.Key Responsibilities: Your main duties and responsibilities will include: Gather and analyse the agency's contact data, identifying key attributes such as organization type, function, and communication preferences. Assess the quality and completeness of existing data, identifying gaps and inconsistencies. Collaborate with key stakeholders to understand organizational needs, including how contacts should be grouped and categorized. Facilitate discussions to identify desired CRM features and functionality. Utilize experience with CRM systems to recommend best practices for data grouping, categorization, and segmentation. Suggest potential CRM use cases based on the agency's objectives, such as targeted email communications and reporting needs. Design a logical structure for contact data, ensuring it is ready for migration into a future CRM. Develop standardized templates and frameworks for data entry and maintenance. Provide input into the evaluation of potential CRM solutions based on gathered requirements and industry knowledge. Offer insights into CRM capabilities that align with the agency's objectives. Document data structures, recommended categorizations, and functional requirements for the CRM. Prepare reports summarizing findings, proposed strategies, and readiness for CRM implementation. If interested in this role, please apply today or alternatively send your resume to Neema Mehra at Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.Who are we? At PERSOLKELLY, our passion is - and always has been - putting you first.We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience, and perspectives.We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from diverse backgrounds to apply.So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights. #J-18808-Ljbffr