CRM Product Owner

Job Description

Wednesday, 12 February 2025 Permanent, full-time role Flexible location within Australia Hybrid working + generous salary packaging About Australian Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The Customer Relationship Manager Product Owner (CRM PO) plays a critical role in ensuring the Australian Red Cross Marketing Technology (MarTech) supports our organisation’s customer-driven focus now and into the future. Overseeing the management of the end-to-end Australian Red Cross MarTech stack, you will play a pivotal role in orchestrating the intersection of technology, digital marketing & customer journey insights to help achieve the vision for a single view of our complex customer mix. The Product Owner is focused on developing and delivering a prioritised roadmap delivering optimised improvements as well as scoping future requirements for new features to further enhance our MarTech stack, as well as driving internal adoption and building greater understanding of customer insights. Critical to the success of this role is the ability to demonstrate ‘one voice of the business’ to the IT Platform Owners to ensure they can successfully deliver business objectives. About you You have comprehensive knowledge of and extensive experience in MarTech stack cloud-based platform management (ideally MS D365/ Dynamics) in a significantly complex, multi-stakeholder business. Contemporary understanding of leading practice of MarTech setups, configurations, integrations and their purposes from a business angle. Excellent understanding of privacy laws, compliance and upcoming regulations to ensure compliant data and consent handling in the MarTech stack. Proven success in collaborating with IT departments to achieve shared goals. Ability to review and consult effectively on system change initiatives and engage with key stakeholders across all levels including senior leaders. Comprehensive knowledge of and extensive experience in working with MarTech policies and frameworks in complex organisations, with the ability to provide basic interpretation and advice. You hold a high level of discipline knowledge and expertise in relationship building and management skills and the ability to drive clear decisions with competing stakeholders and priorities. You demonstrate authentic leadership aligned to strategy and values consistently role modelling a culture of collaboration, problem solving and goal achievement aligned to strategy. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs. Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options. Career development: Access to ongoing learning, training, and development courses. Further information This role is covered by the Social, Community, Housing and Disability Award – Level 7. For any enquiries, please contact Brett Wilson, CIO at or Penny Harrison, Deputy CEO at – please note this is only for enquiries, all applications must be submitted through our website for consideration. While we appreciate the interest in our roles, we will not be engaging with agencies or agency candidates on this occasion. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more. Job Ref # 12159 Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. #J-18808-Ljbffr