CX Business Analyst

Job Description

Suited for Early Career Stage Candidates with 2+ years of experience and a Passion for Startups Company Overview: At LivedCX, we leverage our patented Gen-AI platform to provide an integrated view of Customer Experience (CX) and Employee Experience (EX) , enabling businesses to optimise every conversation touchpoint and drive exceptional results. Our mission is to transform how companies interact with their customers through operational excellence and deep AI-powered insights. Your New Role: This role is advertised as a CX Business Analyst to attract the right candidates; however, within the business, this role is titled Customer Experience Lead . You will be instrumental in mapping and refining customer interactions from the outset, ensuring that every touchpoint is optimised for maximum impact. This role is tailored for early-career professionals eager to dive into a startup environment . As an early team member, you'll have the unique opportunity to contribute to a cutting-edge AI-driven CX platform and grow at a speed that you don't find in most businesses, significantly impacting both your career and the company’s success. Your New Responsibilities: Map detailed customer journeys and interactions to identify critical needs, pain points, and opportunities for enhancement. Work closely with cross-functional teams to ensure product designs meet user requirements and elevate the customer experience. Engage in client workshops and support Agile product development with a focus on customer-centricity and continuous improvement . Use your Figma expertise to collaborate with designers and enhance user interface designs that align with strategic business goals. Leverage LivedCX’s Gen-AI insights to continuously refine and optimise customer experience strategies. What We’re Looking For: The Must-Haves: Proficiency in Figma and experience in business analysis. Minimum 2+ years of experience in customer experience, business analysis, or a related field. Demonstrated ability to tackle complex problems with a creative and analytical approach. Excellent communication skills, with a strong emphasis on understanding and prioritising customer needs. Melbourne-Based: Although this role offers a flexible, remote-first hybrid arrangement, close collaboration is essential, so we require someone based locally in Melbourne. Why Join LivedCX? Work with Cutting-Edge AI: Be part of a company that uses its patented Gen-AI platform to redefine how businesses optimise their customer and employee experiences. Career Growth Potential: This role offers significant growth opportunities within a fast-moving startup environment. As an early employee, your trajectory can quickly lead to a leadership position as you help shape our customer experience strategies. Impactful Work: Contribute directly to projects that enhance the customer journey, making a tangible difference in how users interact with products and services. Supportive Team Culture: Join a team that values innovation, continuous improvement, and a dynamic approach to work. Future Equity Opportunities: Participate in our success and growth through potential equity opportunities. Apply Now! Ready to launch your career in a role that bridges business analysis with customer experience ? Apply today by submitting your CV. In addition, for bonus points, we’d love to see a short video where you introduce yourself and share what excites you about joining LivedCX. #J-18808-Ljbffr