Car Park Manager

Job Description

Company: Wilson Parking Australia 1992 Pty Ltd ABOUT WILSON Join Wilson Parking for more than just a job. You’ll be part of Australia’s top parking operator, where we prioritize our people and customers while pushing industry boundaries with innovation. From pioneering online booking services to our award-winning app, we are committed to making parking seamless in every city. Our pride lies in our technology, car parks, and exceptional service, but above all, in our inclusive team culture. Join us for comprehensive training, personal development plans, and the opportunity to thrive in one of Australia’s leading organizations. ABOUT THE ROLE Full-Time Permanent Position Location: Kingswood NSW Working Days/Hours: Monday-Friday 9AM – 5PM Free Parking The Car Park Manager will lead a team in the Kingswood area, driving customer service excellence and operational efficiency. Working closely with key stakeholders and the Area Operations Manager and Portfolio Manager, this role is essential in maintaining high service standards and ensuring seamless daily operations. You will oversee site performance, employee engagement, and client satisfaction while contributing to continuous improvement initiatives. As a visible leader, you will provide clear direction and hands-on management to ensure high-level performance across the operation. DUTIES & RESPONSIBILITIES Car Park Performance Identify and troubleshoot operational gaps. Ensure site performance and presentation meet contractual and budgetary obligations. Monitor contractor performance and implement action plans to address non-compliance. Optimize car park equipment and bay utilization, including managing overflow parking. Customer Experience Provide timely customer support via email, phone, and in person. Assist staff users with account setup, maintenance, and usage. Actively liaise with customer support teams to enhance the customer experience. Leadership Support Assist with defining reporting structures and setting clear objectives for staff. Help plan and organize staffing and resources for day-to-day operations and busier periods. Provide clear communication and direction on directives and priority actions. Ensure HSE compliance, Code of Conduct adherence, and professional presentation standards. Identify and communicate training requirements for field staff. Reporting Assist the Car Park Manager with regular reporting and performance analysis. Report hazards, incidents, and vehicle security risks promptly. Advise on potential OH&S issues and future infrastructure requirements. ABOUT YOU Knowledge, Skills, and Experience Proven ability to lead and manage a small team effectively. Strong relationship-building skills across all levels of the organization. Demonstrated ability to handle sensitive information with confidentiality. High-level administrative and organizational skills with keen attention to detail. Basic computer literacy and technical competency. Qualifications Valid Class C Driver’s License. HOW TO APPLY If you are interested in this opportunity, click Apply and submit your resume today! At Wilson Parking, we are building a workforce that is representative of the community we serve. We welcome people from diverse backgrounds and are committed to supporting Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. Our inclusive culture encourages innovation and teamwork. If you want to make a positive change in your community, contact us today! #J-18808-Ljbffr