Carer Gateway Training and Development Lead

Job Description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. Build a rewarding career with an organisation that truly puts people first! SCHADS 6B ($53.84ph) + Super + 17.5% Leave loading + Salary packaging benefits Full time opportunity based in Campbelltown NSW/Upper Mt Gravatt QLD About The Opportunity This important role requires close collaboration with the NSW and QLD Carer Gateway Leaders to identify and support training needs for their teams as well as supporting the development of a respectful, productive and connected culture of belonging. Our Carer Gateway teams work in a unique environment where no two days are the same and we are committed to supporting them in all aspects to be successful within their roles. This role will be able to influence this experience. The position will support the Carer Gateway Training Coordinator to deliver best practice training and workforce development outcomes within Carer Gateway. To be successful in this role, you will have: Min. Certificate IV Training and Assessment Tertiary Qualification in a relevant field of study – Desirable Experience in high volume operational environments Current valid Driver License Appropriate IT skills Satisfactory National Police Records Check NSW Working With Children Check Right to Work within Australia NDIS Code of Conduct Flexibility for at times out of hours activities as required to undertake the requirements of the role Developed training modules for high-performing teams in Contact Centre environments Expertise in evidence-based carer supports and understanding of carer peer workforce Coordinated individualized support for those with caring roles, fostering empowering partnerships Strong leadership, coaching, and multitasking skills with a focus on detail What We Offer Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table. Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging. Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing. Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes. Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience. Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here. Why us? Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this. For a confidential discussion about the role, please contact Liz Gardiner on Please click here to download a copy of the position description to see further details relating to this role. Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways Job Description Summary The Carer Gateway Training and Development Lead is responsible for overseeing the training requirements and ensuring ongoing quality of service delivery within Carer Gateway Services. The objective for this role is to design and review training content to ensure employees are equipped for delivering Carer Gateway Services delivered by Wellways and Partners. Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities. How To Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 30/03/2025 #J-18808-Ljbffr