Case Manager | Adelaide, AU

Job Description

Case Manager Primary Details Time Type: Full timeWorker Type: Employee Location: Adelaide, SA / Parramatta, NSW Type: Permanent, full time Salary: Competitive + bonus + benefits + hybrid working The opportunity We're looking for a dedicated Case Manager to join our Self Insurance Claims team! This is your chance to make a real difference by providing exceptional service at every touchpoint and positively impacting the experience of our customers. If you're someone who thrives in a fast-paced environment, we want to hear from you! Your new role The role of a Case Manager will see you return people to health and work with empathy and expertise. You will assist our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals. You will be empowered to manage a portfolio of workers compensation claims whilst delivering an exceptional customer experience throughout the process. Key activities as a Case Manager include: Effectively set expectations, communicate and educate injured workers and employers Work in partnership with the injured worker and their employer to manage their journey in returning to work Ensure timeframes and compliance measures are adhered to in line with legislation and company policy Document and apply decision making principles Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes We have a comprehensive training program and ongoing coaching for those with experience, and those new to the Workers Compensation industry, to ensure that we provide you the necessary resources for ongoing success. About you You genuinely care about the work you do, delivering an informed, customer centric service with awareness and expertise. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time. You will also have: Experience within NSW Claims management is required, exposure to SA Claims management is beneficial Professional experience in a fast paced, customer centric environment A high degree of influencing skills, partnered with strong written and verbal communication skills Excellent time management and prioritisation skills A flexible attitude and a service-orientated approach A keen willingness to learn with a proactive and positive attitude Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management Application Close Date: 12/02/2025 11:59 PM Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr