Case Manager, ODR Project Based Housing, Harbour

Job Description

Case Manager, ODR Project Based Housing, Harbour Role: Case Manager ODR Project Based Housing - Harbour Reports To: Program Manager Status: Full-Time, Non-Exempt (Hourly), Non-Management Schedule: Monday through Friday, 8:00am - 4:30pm Location: Harbour - 445 N Avalon Blvd. Wilmington CA 90744 Openings: 3 Summary: In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team, the ODR Case Manager will work with clients recently released from jail who are moving from homelessness to permanent supportive housing, providing intensive case management. Clients represent a diverse group with experiences of complex trauma and face medical, mental health, and substance use barriers. The Case Manager collaborates with clients to learn independent living skills and other life skills vital to success in maintaining permanent housing. Essential Duties and Responsibilities: Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing barriers including history of homelessness, complex trauma, medical, mental health, and substance use. Maintain weekly contact with all clients and document contact in County approved database. Ensure that case management services to clients reflect the “Whatever It Takes” model, emphasizing customer choice, harm reduction, trauma-informed care, and psycho-social rehabilitation. Link clients to appropriate medical, mental health, substance abuse, and vocational resources. Assist clients in obtaining all benefits to which they are entitled. Participate in court hearings and submit court progress reports. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases. Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations. Maintain confidentiality of client files per HIPAA and all applicable guidelines. Coordinate appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration. Develop effective, trusting relationships with clients, focusing on facilitating independence and maintaining improved physical and mental health. Maintain current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients. Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings. Qualifications: Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record. Able to pass a background check for jail clearance. Able to transport clients in your vehicle. Bachelor’s degree preferred; or a minimum two years’ case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Demonstrated knowledge of case management. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers. Skill in non-violent crisis intervention. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs. Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills. Able to obtain and maintain CPR/1st Aid certification. Minimum 30 WPM typing speed preferred. Expected Behaviors of All Staff: Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Provide honest, specific, and direct feedback. Create an environment where everyone is welcomed, valued, and respected. Equal Opportunity Employer: The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern: The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of and advocate for evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. #J-18808-Ljbffr