Case Worker - Crisis Support Programs - Full Time

Job Description

Case Worker - Crisis Support Programs - Full Time RSPCA NSW is Australia's best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty! RSPCA NSW is a non-government organisation whose mission is to prevent cruelty to animals by actively promoting their care and protection. RSPCA NSW works with local councils, state and federal governments and other interested groups, including community organisations, wildlife authorities, farmers and professional associations. About the Role Our Crisis Support Programs team is looking for an enthusiastic and experienced Case Worker to join our team reporting to the Crisis Support Programs Manager. This role is a permanent full-time position. The position will provide support to clients and their pets who are part of our Aged Care, Domestic Violence, Homelessness, Emergency boarding and Pet Emergency Treatment programs. The role is responsible for ensuring that a range of animal related services are delivered and also communicating with animal owners, members of the public and human welfare agencies in relation to crisis support to maintain the human-animal bond. This role requires availability for a rotating weekend on-call roster, where you will be expected to respond to urgent issues outside of regular working hours on Saturdays, Sundays and public holidays with the ability to be reachable by phone and potentially required to come onsite if necessary. Position Responsibilities Review cases referred by Intake Officer Evaluate the requirements for each enquiry and determining access to services Conduct Risk assessment of any transport jobs involving attendance of RSPCA staff/volunteers Maintaining positive client relationships and developing new relationships with external agencies Ensure and maintain communication with all required parties/stakeholders (internal and external) relating to the care and wellbeing of Crisis Support Programs’ client and animal Liaising with external agencies regarding delivery of Programs services to new clients Provide comprehensive record keeping of all interactions relating to any Crisis Support Programs’ client or animal. Update client and/or animal information on all required platforms i.e. Ezyvet, Salesforce, AnimalOs, etc Assist with in home and transportation jobs where required Assist on a roster system with weekend on-call emergencies Maintain open communication with Animal Officer regarding any updates, concerns, treatment plans, etc for client under Crisis Support Programs and collaborate based on animal’s circumstances Adhere to financial policy for the provision of services to Crisis Support Programs clients Assist with recording monthly output statistics, providing insight into the activities performed within the Crisis Support Programs team and the demand for service Raise community awareness and understanding of the links between human wellbeing and animal welfare through community and individual educational engagement. Delivering presentations to human welfare organisations or similar Continue to build upon existing relationships/partnerships to further the growth, awareness and impact of Crisis Support Programs. Proactively participate in the training of new team members Work positively and proactively with Animal Operations to support the functions of Crisis Support Programs Lead and contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with team members and peers across all departments, and consistently role modelling the RSPCA NSW values and associated policies Demonstrate personal leadership in the implementation of RSPCA NSW’s Work Health & Safety (WHS) management system, facilitate its effectiveness by ensuring adequate resources are available, and that all employees are aware of their WHS obligations, and that one’s personal behaviour models the organisation’s commitment to WHS Participate in the future development and expansion of RSPCA NSW Crisis Support Programs. Role Requirements Qualifications Bachelor's degree in Social Sciences, community welfare or equivalent (essential) Current and unrestricted drivers license (essential) Experience Experience working with vulnerable individuals/families in the aged care/domestic violence/homelessness/mental health/disability sectors Case management experience (essential) Experience in comprehensive needs assessment Developed effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues Demonstrated ability and confidence in utilising discretionary authority within role Demonstrated ability to work through issues, weigh up alternatives and identify the most effective solutions Skills Excellent organisational and administrative skills Strong interpersonal skills to collaborate as part of a diverse team and work autonomously A clear understanding of personal boundaries Passion for supporting human & animal bond Excellent communication skills, particularly in negotiation, advocacy and crisis situations Demonstrated ability to engage effectively with client in crisis and provide appropriate trauma-informed support Ability to recognise opportunities for improvements and works to implement new processes and initiatives Strong computer literacy #J-18808-Ljbffr