Change Consultant

Job Description

Change Consultant – Salary £32,000 to £40,000 (depending on skills, experience, and location) We have a unique opportunity for someone who is passionate about driving positive transformation and continuous improvement within UKGI's PL Customer Operations. Join our Operations Change Team. You will report to the Operations Transformation Lead and be part of a team responsible for delivering strategic and operational change initiatives. A bit about the job: This role is crucial in delivering positive transformation and driving continuous improvement within UKGI's PL Customer Operations. You will act as a catalyst for change, ensuring efficient and effective execution of initiatives that enhance product, process, and customer-centric operations. You will be involved in a variety of activities, including: Streamline customer journeys: Identify and analyse pain points to recommend data-driven improvements, creating smoother and more satisfying experiences. Enhanced internal operations: Drive process optimizations and implement mandatory changes, increasing efficiency and productivity across Retail Customer Operations. Operational business readiness: Build and deliver business readiness plans to support the smooth deployment of operational models and new partnerships. Informed decision-making: Provide crucial insights and recommendations based on factual data analysis, empowering informed strategic choices for ongoing transformation. Develop, maintain, and promote a backlog of process improvements: Support Operations with the roll-in and communication of changes in an effective and customer-focused way. Skills and experience we’re looking for: Utilization of existing & new relationships at all levels to provide appropriate support for deliveries. Skilled communicator with political agility, flexible in style/responsive to situations and audience. Ability to identify and confidently escalate risks and issues. Analytical skills to identify improvement opportunities and to use data to inform stakeholders. Effective planning, management, and prioritization of project work. Work well under pressure and to short deadlines. What you’ll get for this role: Starting salary between £32,000 and £40,000 (depending on location, skills, experience, and qualifications) Bonus opportunity - 8% (C grade) of annual salary Actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here. #J-18808-Ljbffr