Change Manager, ANZ Plus

Job Description

Select how often (in days) to receive an alert: Change Manager, ANZ Plus Department: AR ANZx Get Help & Give Feedback Division: Australia Retail Location: Melbourne About Us At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing. About the Role As a Journey Expert within the newly built ANZ Plus, Change Management function, you will partner with our value streams to identify, optimise and implement innovative solutions as we reimagine our customer propositions and services. We’re using the latest platforms and technology, to better support our customers’ financial wellbeing, so you must love technology! Role Type: PermanentRole Location: MelbourneWork Hours: Full time What will your day look like? This is a new role, so no two days will look the same. There are massive opportunities to grow and stretch your skills and career as you’ll be a founding member of the change team. Change assessment, process mapping, analysis, development and implementation across business, technology, internal and external customer change. Architect, write and execute comms plans. Support learning and coach teams through change in the most effective and customer centric way possible. Respectfully challenging the status quo and always considering the customer experience first. Champion a balance between customer needs, stakeholder and business wants and regulatory or policy requirements. What will you bring? ANZ Plus has a start-up vibe, so we’re looking for an experienced change analyst or manager from a technology environment who is not afraid to try new things and pivot in a dynamic, iterative environment. Expertise in business and technology change, including developing and delivering change plans and comms. Human Centred Design | Lean | Agile ways of working. You’re a data driven decision maker with a test and learn approach. Knowledge in financial services and or banking highly regarded. You understand the importance of regulations and compliance. The ability to step out of your comfort zone and communicate with various levels of stakeholders when required. Most importantly you’ll demonstrate an intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 88351. Job Posting End Date #J-18808-Ljbffr