Client Engagement and Account Manager

Job Description

Novigi is the data and technology partner to the Financial Services Industry with offices in Sydney, Melbourne, Wollongong, Brisbane, Canberra and Colombo, Sri Lanka. At our core, we are data-driven transformation and business optimisation experts. We partner with our clients to transform their business functions through the clever use of data and interoperability. We do this by offering a range of services and solutions. Description The Client Engagement & Account Manager plays a key role in the Growth function of Novigi, reporting into the Senior Partner. The Client Engagement & Account Manager is responsible for developing and maintaining effective client relationships and managing key accounts for our business. The role will act as the client advocate for the delivery of contracted services and the key point of contact for engagement with our clients. The role will also assist in driving sales generation through effective relationship building, deep market knowledge and exceptional service delivery. Responsibilities: Account Management Develop, own & evolve several key client relationships & accounts, help manage the allocation of effort for effective service delivery for those clients Serve as the lead point of contact for all client account management matters Build & Maintain strong, trusted and long-lasting client relationships & other key stakeholders Communicate effectively with both internal and external stakeholders to understand client needs, maximise retention and growth, and communicate insights and learnings Develop and execute account plans for each client including current and target clients Manage and oversee the on-boarding of new clients Lead the resolution of challenging client requests and issues escalations, as needed Proactively seek feedback from clients and action improvements to ensure client satisfaction and advocate for the clients in all internal forums Prepare monthly Account status reports utilising agreed tools and metrics Collaborate with the commercial management and marketing team(s) to proactively maintain Novigi CRM for agreed and target accounts. Delivery: Provide oversight of client projects to provide guidance to the client, internal stakeholders and delivery teams and manage internal and external escalations Work with the client to help identify and generate new business opportunities Remain close to delivery of services and assist in the achievement of revenue targets Contribute to and help drive to the delivery of Growth team sales target Provide client and market insights to help develop and drive Growth strategy Draft and deliver Client Statements of Work (SoW) and sales proposals in conjunction with the relevant delivery team Collaborate with the commercial management team(s) to proactively maintain Novigi CRM for accurate sales and revenue forecasting Use strategic influence and negotiation skills to secure favourable outcomes for both the client and the company. Only those candidates chosen to proceed will be contacted. #J-18808-Ljbffr