Client Group Director Hybrid Remote , Melbourne, Melbourne

Job Description

Client Group Director 12-month Fixed-Term Contract At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and marketing communications group ranked #1 in the world. In Australia and New Zealand, we have over 250 people working across six offices: Adelaide, Brisbane, Melbourne, Sydney, Perth and Auckland. Across 2022 and into 2023 we have won multiple awards including the MFA Awards, AIMCO Awards, B&T 30 under 30, and many more. We pride ourselves on our culture and our people. Our goal is to make our workplaces as vibrant and diverse as the cities we work in. We’re committed to cultivating a work environment which is diverse in representation and thought, that promotes and celebrates inclusivity and provides equitable opportunities to all. The Role The role of the Client Group Director is to be the key point of contact for our clients and to develop strong communication recommendations across all channels, paid, owned and earned. Responsible for driving & leading a successful client relationship and a results driven team. Bringing together the right people, to deliver the highest quality of outputs for your client, end to end, ensuring deliverables are grounded in client priorities. YOUR RESPONSIBILITIES: People Openly communicate and collaborate with all internal key stakeholders and reports regularly. Hold regular performance evaluation meetings with reports throughout the year, setting SMART KPIs and creating a clear career development plan with them. Review your team's training needs to make sure their career plans are aligned to their progression. Responsible for overseeing workflow between all members of the team and escalating any issues. Has expert knowledge and understanding of the wider agency structure, knowing when to tap into resource to enhance work. Owns the team WIP and is across the detail of current campaigns and future plans. Direct the team’s workload and prioritisation to produce the best results for your clients. Clients Establish a deep understanding of client challenges, objectives & initiatives. Build on the agency's reputation for outstanding client service. Build strong and enduring client relationships at a senior level. Provide innovative strategic insights by acting as an expert on the client's business, industry and competitors. Seek out reformist ways to keep clients informed on relevant developments and changes to media landscape. Works alongside the client and agency partners to provide best-case outcomes using the agency resources effectively. Owns all communication to the client, ensuring alignment and actively seeking out misunderstandings. Product Engage with internal product teams to ensure understanding of their offerings and relevance to our clients. Demonstrates an obsession for Provocative Planning and how it benefits our clients. Leverage industry and agency tools to aid planning, including the development of target audience and insights. Confident in your knowledge of media planning principles. Seek to find, communicate and implement improvements in all aspects of the role. Growth & Marketing Be a Wavemaker spokesperson on industry subjects with a positive reputation in the market. Collaborate closely with your Manager to showcase examples of great work from within the team. Build the agency’s reputation by contributing to entries for awards and competitions. ROLE REQUIREMENTS: Proven capability in managing a large diverse team. Passion for media and marketing. Strong, up to date, media landscape knowledge. Inspiring communicator with clear written and verbal communication skills. Excellent problem-solving skills. Collaborative and astute - able to build trust and respect within a network. Results Driven. Working at Wavemaker Wavemaker is our name, our mission and our method. We believe there is always a better way to grow. Our attitude, Positive Provocation , is defined by the idea that what got you here, won’t get you there . Inclusive policies Flexible work environment. Inclusive parental leave policy. Discounts and corporate benefits. Continuous training and development opportunities. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Here, we strongly encourage you to apply if you’re interested: we'd love to know how you can positively impact our team with your experience! We believe that diversity is vital and positively influences the environment in which we operate. Apply now and send your CV via the link! #LI-POST #J-18808-Ljbffr