Client Solution Manager

Job Description

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies, and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross-device solution. Samsung’s unique first-party data helps brands connect to their audience as they explore content across desktop, mobile, tablets, and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory. The Opportunity: Samsung Ads is looking for a talented Client Solutions Manager, focused on our owned and operated inventory and audience extension, an individual that is a motivated self-starter and able to have the unique skill set of being both operations-focused with a customer-first mentality. The individual should have a passion for operations and process and have a pulse for new multi-channel advertising technologies. He/She must have deep digital advertising expertise and ideally have previously worked with publishers, agencies, and advertisers in both an operations and a client-facing capacity. Your ability to interact with top advertisers and their ad agencies will be important for client satisfaction. You will have direct impact on the business through growing and managing your customer’s campaigns both direct and via a programmatic landscape. This Client Solutions Manager position is based in Sydney. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising sales organization with a relentless focus on customer experience, you’ve come to the right place. Responsibilities: Align directly with Sales representatives to provide seamless account management throughout all stages of the campaign lifecycle including Product Education, Briefing, campaign launch & delivery, and reporting & insights. Serve as day-to-day contact for assigned accounts, building trust and rapport and ensuring exceptional client service. Educate new and existing clients on Samsung solutions and best practices to deliver client KPIs. Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations, and final campaign review. Work closely with our Ad operations Team to ensure seamless delivery of Samsung Campaigns. Maintain a strong knowledge of Samsung Ads platform and offerings, providing expertise both internally and with clients. Drive account growth and upsell opportunities. Collaborate with Marketing and Insights team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals. Background/Experience Required: 4-6 years of experience in Customer success, client services, campaign management, and/or ad operations in a revenue-generating capacity. Strong understanding of digital and programmatic advertising. Strong account management skills and experience in driving growth and/or adoption. Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors. Strong communicator with ability to explain complex components in a simple and easy-to-follow manner. Ability to hit key deliverable deadlines via good time management skills. Proficient in Excel and PowerPoint. Please apply now and a member of the White Bay team (our recruitment partner) will reach out to you. #J-18808-Ljbffr