Clinical Support Manager

Job Description

Job Description - Clinical Support Manager (2406227784W) Clinical Support Manager - 2406227784W Description Competitive salary package, flexible work practices, award-winning benefits Continuous training and development ABOUT THE COMPANY At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at THE OPPORTUNITY Provide episodic clinical support to surgeons adopting and advancing their use of presbyopia-correcting intraocular lenses (PCIOLs). This is a field-based, HCP-facing role that includes onboarding support for surgeons and their surgical teams, ensuring a smooth integration of PCIOLs into their practice. Additionally, offer responsive, referral-based support to address unexpected challenges or provide expert guidance, enabling customers to confidently manage the transition to PCIOL technology and deliver optimal patient outcomes. RESPONSIBILITIES Support the development and execution of onboarding support/accreditation for surgeons and surgical teams initiating PCIOL use, in partnership with the sales team and customers. Reactively support surgeon and surgical team’s confidence & knowledge as required to adequately manage the transition to PCIOLs, optimize patient outcomes, and address unanticipated outcomes. Partner with the Refractive Specialist and sales team members to identify customers needing additional clinical support, and to respond to situations when/as required, prioritizing support as required. Oversee registrar education program including the science of lens technology and Toric/PCIOL/Phaco confidence development programs in/with teaching facilities. Provide additional support for internal team training as required by the Professional Education Manager. Customer education support as required by the Professional Education Manager. ABOUT YOU Preferred education: Orthoptics or Optometry qualification. Required Industry Experience: Extensive experience in ophthalmology practice, particularly in supporting the use of presbyopia correcting technology. Expertise should include patient counseling, biometry, topography, intraocular lens (IOL) calculations, and subjective refraction. 5+ years Ophthalmology and/or Optometry essential. Previous experience in education or sales may be beneficial. COMPANY CULTURE Competitive remuneration package. Continuous training and support. Inclusive, flexible, and accessible working arrangements. Equal opportunity employer supporting diversity and inclusion. WHY CHOOSE US: Competitive remuneration package and continuous training. Supportive environment with award-winning leadership development programs. Inclusive, flexible, and accessible working arrangements for all. OUR BENEFITS: Up to 18 weeks of parental leave to support new parents. 4 days of volunteer leave to give back to the community. Option to purchase up to 2 weeks of additional annual leave for extra time off. Enjoy a dedicated Wellbeing Day to prioritize self-care. Global Wellness Reimbursement of $720 per year for healthy eating, exercise, or mindfulness activities. Access to an Employee Assistance Program for personal and professional support. Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support. Life insurance coverage for added peace of mind. And much more... The closing date for applications is: 24th Jan 2025 For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities, and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our page for information on how to request an accommodation. #J-18808-Ljbffr